Account Manager Associate

Alera Group•Syracuse, NY

9d•Hybrid

About The Position

Account Manager Associate – Property & Casualty Location: Hybrid | Local to Syracuse, New York At Alera Group, our Property & Casualty team helps businesses protect their assets, manage risk, and plan confidently for the future. We’re seeking a Account Manager Associate who will support risk strategy, client service excellence, and operational accuracy. About Alera Group Alera Group was founded in 2017 and has grown to become the 14th largest broker of U.S. business. We are passionate about our clients’ success in the areas of Employee Benefits, Property and Casualty Insurance, and Financial Services. With a network of offices nationwide, our commitment to collaboration allows us to offer national resources combined with local service. Why Alera Group Meaningful Impact: Help clients and employees navigate benefits programs that drive retention, engagement, and satisfaction Growth & Learning: Opportunities to deepen your expertise and gain exposure to a variety of clients and industries Collaborative Culture: Work in a team-oriented environment that values accountability, partnership, and the principles of The Collaborative Way

Requirements

Minimum of 2 years of experience in an insurance agency, carrier environment, or related field
Strong organizational, communication, and time-management skills
Proficiency with Microsoft Office applications, including Word, Excel, Outlook, and Teams
Ability to prioritize competing responsibilities while maintaining accuracy and attention to detail
Client-first mindset
Attention to detail
Accountability and follow-through
Adaptability and flexibility
Collaboration and relationship building
Problem-solving and critical thinking

Nice To Haves

College degree
Property & Casualty insurance experience
Experience supporting policy administration, renewals, or client service operations
Active State Property & Casualty License
Ability to obtain required licensure within 6 months of hire
Ongoing continuing education to maintain active status

Responsibilities

Support Manufactured Housing clients with day-to-day service requests
Issue certificates of insurance and identification cards accurately and efficiently
Assist with new business and renewal policy issuance activities
Order motor vehicle records and loss runs to support client and underwriting needs
Complete renewal applications and assist with policy servicing activities
Build positive relationships with clients and internal partners through responsive communication
Process policy invoicing and related documentation
Maintain accurate records and client information within agency systems
Ensure quality, accuracy, and compliance in all client service transactions
Support administrative and operational functions as needed
Prioritize multiple tasks and meet deadlines in a fast-paced environment
Contribute to a positive, service-focused team culture
Support ongoing process improvement and operational efficiency initiatives
Demonstrate a proactive approach to learning and professional development
Collaborate with colleagues to ensure seamless client service delivery