Associate Account Manager

PROPWR • Houston, TX

3d

About The Position

The Associate Account Manager supports the management and growth of assigned PROPWR customer accounts, handling day-to-day customer needs, administrative coordination, and marketing-related activities. The role supports Account Managers by maintaining customer relationships, coordinating internal communication, assisting with reporting and invoicing, and contributing to new account development and marketing initiatives. It also supports the Commercial team through the design and development of technical tools, statistical and data analysis, and related initiatives that inform decisions and strategy.

Requirements

• At least 3 years of experience in customer service, account support, sales support, or administrative coordination.
• Strong organizational and time-management skills, including the ability to manage multiple tasks.
• Meaningful experience with coding, software development, or technical initiatives related to tool development, analysis, or innovation.
• Excellent written and verbal communication skills and ability to collaborate with internal and external stakeholders at all levels.
• Creative approach, ability to navigate the creative process, and ability to drive action and results.
• Detail-oriented, with strong follow-through and accountability.
• Ability to work in a fast-paced, dynamic environment and support multiple stakeholders.
• Proficiency in Microsoft Office 365, Power BI, SQL, or database structure; advanced Excel experience is required.
• Positive, motivated, and professional demeanor.

Nice To Haves

• Associate or bachelor's degree; equivalent experience will be considered.
• Experience in oil and gas, energy services, or a related industry.
• Basic data analysis and reporting skills.
• Experience with CRM systems such as Salesforce.

Responsibilities

• Support management of assigned customer accounts and respond to day-to-day customer needs and requests.
• Help maintain customer relationships, communicate professionally and promptly, and serve as a secondary customer contact.
• Coordinate with Operations and cross-functional teams to support customer needs and service delivery.
• Assist in identifying opportunities to expand services within existing accounts.
• Gather and organize billing data, perform accuracy checks, and support invoicing processes.
• Prepare weekly, monthly, and ad hoc customer reports and maintain account documentation.
• Maintain familiarity with account details, including billing structures, customer requirements, and operational nuances.
• Provide office coordination support, including document management, scheduling, logistics, and onboarding coordination for new business.
• Assist Account Managers with client engagement and sales support.
• Support the development and execution of marketing campaigns and customer outreach.
• Plan, coordinate, and attend trade shows and industry events, including booth setup, logistics, customer meetings, customer entertainment, and relationship-building events.
• Help prepare marketing materials, presentations, and customer-facing content.
• Organize and track account-related data to identify trends and opportunities.
• Assist with analysis and the use or creation of internal and external tools to guide decisions, support strategy, build workflows, and shape approaches, including tools such as GridLeads and Enverus.
• Assist with designing, creating, building, testing, and executing Commercial department technical initiatives, including customer apps and tools, Salesforce functionality and utilization, and dashboards.
• Collaborate with internal teams on continuous improvement and customer experience efforts.
• Comply with HSE policies by attending required training and safety meetings and using proper PPE.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed