(CAN) Associé au comptoir du service à la clientèle

Walmart•Val-d'Or, QC

23h•Onsite

About The Position

Working as a Customer Service Desk Associate at Walmart Canada is a great opportunity to build valuable skills in a fast paced retail environment. In this role, you deliver friendly and professional customer service, represent Walmart’s values at the front end, and support smooth store operations by following company policies and procedures. As a key point of contact for customers, you help maintain security and accuracy while contributing to a positive and efficient shopping experience. This position is ideal for individuals seeking an engaging role in customer service or retail.

Requirements

Age – 16 or older

Nice To Haves

Walmart will accommodate the disability-related needs of applicants and associates as required by law.

Responsibilities

Follow company procedures when processing refunds and returns and accurately complete all required forms.
Assist customers with refunds and exchanges, answer their questions, and direct them with courtesy and professionalism.
Ensure the accuracy and maintenance of tax-exempt sales records by following company guidelines.
Send damaged merchandise to the claims department for processing and verify returned items against refund slips before returning them to the sales floor.
Ensure all items are scanned correctly before being returned to the sales floor to contribute to price and inventory accuracy.
Be willing to work different shifts, including evenings, weekends, and holidays, as required by the business. Your adaptability helps ensure the smooth operation of the store and consistent, high-quality customer service.
Effectively manage workload in a dynamic environment, ensuring high volumes of restocking and recovery are handled accurately and on time.
Perform physical tasks such as standing for extended periods, bending, and lifting merchandise, equipment, or supplies weighing up to 9 kg (20 lbs) and occasionally up to 23 kg (50 lbs).
Perform repetitive tasks such as restocking, zoning, and putting away products, with a focus on detail and consistency to maintain store standards.