(CAN) Gérant du service à la clientèle

Walmart•Montreal, QC

2d•CA$20•Onsite

About The Position

Working as a Customer Service Manager at Walmart Canada is a great opportunity to build strong leadership and operational skills in a fast paced retail environment. In this role, you lead front end operations to deliver exceptional customer service, support a positive shopping experience, and drive customer loyalty. The Customer Service Manager also plays a key role in ensuring compliance with company programs and operational standards, helping the store run efficiently and effectively. This position is ideal for individuals seeking an engaging leadership role in customer service or retail.

Requirements

Age - 16 or older

Nice To Haves

Willingness to work various shifts, including evenings, weekends, and holidays, based on business needs.
Ability to manage night shifts and plan accordingly to stay focused and energized.
Ability to manage work schedules and plan ahead to maintain energy and focus throughout the shift.
Ability to manage workloads in a dynamic environment, ensuring high volumes of restocking and recovery are handled accurately and on time.

Responsibilities

Ensure safe work practices and emergency procedures are followed, including proper lifting techniques, maintaining clean work areas, managing cash register outages, responding to emergency codes, and supporting theft prevention and evacuation procedures.
Handle customer and associate concerns professionally, providing guidance, advice, and support to resolve issues and ensure a positive checkout experience.
Oversee checkout area operations to ensure adequate staffing, coordinate breaks, and support peripheral checkouts for efficient customer flow.
Train associates on company systems and procedures, including scanning accuracy, productivity standards, company programs and initiatives, discount programs, electronic article surveillance (EAS) processes, and safety requirements.
Supervise purchases, returns, and exchanges, provide necessary authorizations, assist with error corrections, and verify process compliance with company guidelines.
Ensure EAS systems function correctly by verifying cashiers demagnetize items, front-end associates manage alarms appropriately, and 'demagnetization failure' logs are accurately completed.
Prepare cash registers for daily opening and closing, assist cashiers in obtaining necessary float, maintain all appropriate money and float amounts in the checkout area, and verify cash register accuracy through audits.
Oversee and promote company programs and initiatives, including credit card services, Walmart Protection Plans, charitable projects, and associate and customer discount programs.
Manage workload in a dynamic environment, ensuring high volumes of restocking and recovery are handled accurately and on time.
Perform physical tasks such as standing for extended periods, bending, and lifting merchandise, equipment, or supplies weighing up to 9 kg (20 lb) and occasionally up to 23 kg (50 lb).
Perform repetitive tasks such as restocking, zoning, and putting away products with attention to detail and consistency to maintain store standards.