Assoc Director of Workplace Safety & Security

St Johns Community Health • Los Angeles, CA

54d • $120,000 - $130,000

About The Position

The Associate Director of Security and Safety serves as the operational leader for security services throughout St. John's Community Health (SJCH). Executes an enterprise-wide site rounding program, visiting all 28 facilities at least two times per month to evaluate security risks, support staff, and ensure consistent implementation of security protocols. This position is responsible for coordinating security operations, overseeing contracted security vendors, leading CPI Nonviolent Crisis Intervention programs, conducting security site assessments, and promoting a patient-centered, concierge-style approach to safety and security services.
The Associate Director of Security and Safety champions SJCH's commitment to trauma-informed care, de-escalation, crisis prevention, workplace violence prevention, and customer service excellence. This role ensures that all security personnel consistently demonstrate compassion, professionalism, respect, and a commitment to supporting patients, visitors, and staff in a welcoming healthcare environment.

Requirements

• Visit all 28+ sites twice per month (56+ visits/month); complete 95%+ of scheduled rounds.
• Complete quarterly security assessments for 100% of sites; achieve 95%+ compliance score.
• Respond to high-priority incidents within established standards; investigate 100% of significant incidents.
• Close 95% of identified corrective actions within target deadlines.
• Investigate 100% of workplace violence reports; reduce repeat incidents by 10% annually.
• Maintain year-over-year reduction in security-related injuries and safety events.
• Complete annual drills and emergency exercises at 100% of sites; maintain current emergency plans.
• Achieve 90%+ staff completion of required safety and violence-prevention training.
• Security guard vendor meets 95%+ staffing and performance requirements.
• Achieve site leadership satisfaction score of at least 4.5/5 regarding security support.

Nice To Haves

• Serve as the Facilities Department subject matter expert for security-related matters.
• Lead implementation of CPI principles emphasizing: Care, Welfare, Safety, and Security℠, Crisis prevention, Verbal de-escalation, Trauma-informed intervention, Respectful communication, Early intervention techniques, Supportive crisis management.
• Coordinate training schedules and certification tracking.
• Conduct field observations to ensure CPI principles are consistently applied.
• Coach security personnel and site leadership on effective de-escalation practices.
• Assess security incidents and provide recommendations for improvement using CPI methodologies.
• Support workplace violence prevention initiatives through training and education.
• Maintain training compliance documentation and reporting.
• Serve as the primary liaison between SJCH and contracted security vendors.
• Conduct routine vendor performance reviews.
• Monitor staffing levels, attendance, coverage, and service quality.
• Verify compliance with contractual obligations and SJCH expectations.
• Ensure vendor personnel maintain required training certifications.
• Validate participation in CPI Nonviolent Crisis Intervention and de-escalation training programs.
• Develop corrective action recommendations for service deficiencies.
• Participate in security contract reviews and vendor evaluations.
• Prepare reports regarding vendor performance metrics and service outcomes.
• Promote a concierge-style security model throughout SJCH.
• Ensure security personnel serve as ambassadors of the SJCH mission and values.
• Foster a culture of compassion, professionalism, and service excellence.
• Support positive patient, visitor, and employee experiences through proactive engagement.
• Coach security personnel in customer service, hospitality, and professional communication techniques.
• Reinforce trauma-informed approaches that promote dignity and respect.
• Assist in resolving conflicts, complaints, and challenging interactions through collaborative problem-solving.
• Support SJCH's commitment to creating safe and welcoming healthcare environments.
• Review and evaluate security incident reports for accuracy and completeness.
• Conduct fact-finding activities and security-related investigations as assigned.
• Track trends involving workplace violence, disruptive behavior, security concerns, and safety incidents.
• Prepare reports, recommendations, and corrective action plans.
• Assist with regulatory, accreditation, and insurance-related requirements.
• Ensure documentation meets SJCH standards and reporting requirements.
• Coordinate follow-up actions resulting from security incidents and investigations.
• Participate in multidisciplinary response teams as required.
• Develop and maintain security performance dashboards and metrics.
• Monitor security trends and recommend program improvements.
• Conduct security program assessments and operational reviews.
• Develop educational programs and awareness initiatives for SJCH staff.
• Support ongoing improvement of security policies, procedures, and best practices.
• Prepare monthly, quarterly, and annual security reports.
• Analyze training effectiveness and operational performance indicators.
• Recommend enhancements to security technology, staffing models, and operational processes.

Responsibilities

• Coordinate daily security operations across all SJCH locations.
• Serve as the Facilities Department subject matter expert for security-related matters.
• Conduct routine site visits and security assessments to identify vulnerabilities and opportunities for improvement.
• Evaluate physical security measures, access control systems, surveillance systems, incident response procedures, and staffing coverage.
• Develop and implement corrective action plans for identified security concerns.
• Collaborate with regional and site leadership regarding security needs and operational improvements.
• Monitor compliance with SJCH policies, procedures, and security standards.
• Participate in emergency response activities, disaster preparedness initiatives, and safety programs.
• Serve as the primary coordinator for CPI Nonviolent Crisis Intervention programs throughout SJCH.
• Lead implementation of CPI principles emphasizing: Care, Welfare, Safety, and Security℠, Crisis prevention, Verbal de-escalation, Trauma-informed intervention, Respectful communication, Early intervention techniques, Supportive crisis management.
• Coordinate training schedules and certification tracking.
• Conduct field observations to ensure CPI principles are consistently applied.
• Coach security personnel and site leadership on effective de-escalation practices.
• Assess security incidents and provide recommendations for improvement using CPI methodologies.
• Support workplace violence prevention initiatives through training and education.
• Maintain training compliance documentation and reporting.
• Serve as the primary liaison between SJCH and contracted security vendors.
• Conduct routine vendor performance reviews.
• Monitor staffing levels, attendance, coverage, and service quality.
• Verify compliance with contractual obligations and SJCH expectations.
• Ensure vendor personnel maintain required training certifications.
• Validate participation in CPI Nonviolent Crisis Intervention and de-escalation training programs.
• Develop corrective action recommendations for service deficiencies.
• Participate in security contract reviews and vendor evaluations.
• Prepare reports regarding vendor performance metrics and service outcomes.
• Promote a concierge-style security model throughout SJCH.
• Ensure security personnel serve as ambassadors of the SJCH mission and values.
• Foster a culture of compassion, professionalism, and service excellence.
• Support positive patient, visitor, and employee experiences through proactive engagement.
• Coach security personnel in customer service, hospitality, and professional communication techniques.
• Reinforce trauma-informed approaches that promote dignity and respect.
• Assist in resolving conflicts, complaints, and challenging interactions through collaborative problem-solving.
• Support SJCH's commitment to creating safe and welcoming healthcare environments.
• Review and evaluate security incident reports for accuracy and completeness.
• Conduct fact-finding activities and security-related investigations as assigned.
• Track trends involving workplace violence, disruptive behavior, security concerns, and safety incidents.
• Prepare reports, recommendations, and corrective action plans.
• Assist with regulatory, accreditation, and insurance-related requirements.
• Ensure documentation meets SJCH standards and reporting requirements.
• Coordinate follow-up actions resulting from security incidents and investigations.
• Participate in multidisciplinary response teams as required.
• Develop and maintain security performance dashboards and metrics.
• Monitor security trends and recommend program improvements.
• Conduct security program assessments and operational reviews.
• Develop educational programs and awareness initiatives for SJCH staff.
• Support ongoing improvement of security policies, procedures, and best practices.
• Prepare monthly, quarterly, and annual security reports.
• Analyze training effectiveness and operational performance indicators.
• Recommend enhancements to security technology, staffing models, and operational processes.

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: No Education Listed