Assoc Director Customer Engagement Training

Bayer•Tulsa, OK

3d•$158,720 - $238,080•Remote

About The Position

At Bayer we’re visionaries, driven to solve the world’s toughest challenges and striving for a world where 'Health for all Hunger for none’ is no longer a dream, but a real possibility. We’re doing it with energy, curiosity and sheer dedication, always learning from unique perspectives of those around us, expanding our thinking, growing our capabilities and redefining ‘impossible’. There are so many reasons to join us. If you’re hungry to build a varied and meaningful career in a community of brilliant and diverse minds to make a real difference, there’s only one choice. Assoc Director Customer Engagement Training YOUR TASKS AND RESPONSIBILITIES The primary responsibilities of this role, Associate Director Customer Engagement Training are to: Develop and deploy franchise product training with strong facilitation and platform skills through various avenues including (but not limited to) live classroom training, workshops, virtual sessions, sales meetings, and teleconference while utilizing a learning environment enriched with adult learning principles to enable optimal learning retention and application; Opportunity to work autonomously in a high trust setting, where decision-making is empowered at the team level; Complete timely updates to course materials, acting as a subject matter expert (SME), to reflect not only changes in the franchise and selling environment, but to ensure compliance with all legal, regulatory, and business conduct standards; Be a conduit for timely review of material through our PRT and LMR process; Be able to manage detailed processes from start to finish; Partner with VP/Director, franchise L&D colleagues, and Sales/Marketing leadership to develop comprehensive on-boarding and advanced learning curricula using state-of-the-art tools including technology and materials to meet franchise training and client needs, including (but not limited to) new product launch materials, new hire materials, leader guides, and train the trainer materials; Work with the VP/Director to complete timely training needs assessment activities, proposing and developing solutions to fill current and potential future learning and development gaps including (but not limited to) soft skills, hard skills, and competitive selling; Be willing to collaborate cross functionally with other ADs and SMEs within and beyond the L&D department to deliver Customer Centric outcomes; Provide timely updates and actionable evaluations and feedback to trainees, their direct report, and any additional appropriate clients and stakeholders; Looking for innovative thinkers who thrive in rapid 90-day cycles, aligning actions with our mission of “Health for all, hunger for none”; Manage projects and resources ensuring vendors meet timelines and develop appropriate, effective, and compliant materials and resources; Stay abreast of training and development best practices and current trends in pharmaceutical, device, and bioscience industries, utilizing current advances in technology; Have a comprehensive understanding of the latest clinical information related to Bayer HealthCare products to optimize the delivery and relevance of training materials and programs; Interest in joining a team where accountability to peers and a creative mindset are valued, and where your contributions directly impact our mission-driven goals. WHO YOU ARE Bayer seeks an incumbent who possesses the following:

Requirements

Bachelor’s degree
Successful pharmaceutical and/or medical device sales experience or equivalent experience in a training organization
Proven pharmaceutical sales experience
Experience in Type II Diabetes, Cardiovascular/Heart Failure and Renal Specialty or women’s healthcare sales and learning/development
Current Field Sales Training experience, and/or Emerging Leaders program experience (Ignite; Accelerate)
Excellent facilitation, platform, and verbal communication skills, experienced in digital microlearning
Experienced in LMR/PRT/Content Factory process
Be able to work under pressure, to meet short deadlines, and to collaborate with cross-functional teams and franchise stakeholders
Excellent interpersonal skills and the ability to collaborate and communicate seamlessly with all levels
Strong project management experience and ability to prioritize effectively
Strong vendor management and negotiation
Ability to direct others
Self-directed in ambiguous situations
Strong decision-making skills with ability to remain detail focused
Willingness and ability to travel to Whippany, NJ corporate headquarters and other meetings as needed (minimum of 25%) as this position is residence-based
Working knowledge of Instructional Design and Adult Learning Principles

Nice To Haves

5 years of industry experience.

Responsibilities

Develop and deploy franchise product training with strong facilitation and platform skills through various avenues including (but not limited to) live classroom training, workshops, virtual sessions, sales meetings, and teleconference while utilizing a learning environment enriched with adult learning principles to enable optimal learning retention and application
Complete timely updates to course materials, acting as a subject matter expert (SME), to reflect not only changes in the franchise and selling environment, but to ensure compliance with all legal, regulatory, and business conduct standards
Be a conduit for timely review of material through our PRT and LMR process; Be able to manage detailed processes from start to finish
Partner with VP/Director, franchise L&D colleagues, and Sales/Marketing leadership to develop comprehensive on-boarding and advanced learning curricula using state-of-the-art tools including technology and materials to meet franchise training and client needs, including (but not limited to) new product launch materials, new hire materials, leader guides, and train the trainer materials
Work with the VP/Director to complete timely training needs assessment activities, proposing and developing solutions to fill current and potential future learning and development gaps including (but not limited to) soft skills, hard skills, and competitive selling
Be willing to collaborate cross functionally with other ADs and SMEs within and beyond the L&D department to deliver Customer Centric outcomes
Provide timely updates and actionable evaluations and feedback to trainees, their direct report, and any additional appropriate clients and stakeholders
Manage projects and resources ensuring vendors meet timelines and develop appropriate, effective, and compliant materials and resources
Stay abreast of training and development best practices and current trends in pharmaceutical, device, and bioscience industries, utilizing current advances in technology
Have a comprehensive understanding of the latest clinical information related to Bayer HealthCare products to optimize the delivery and relevance of training materials and programs