Assoc. Dir, Community Engagement

MSD•North Wales, PA

2d•Hybrid

About The Position

The Associate Director, Community Engagement is a dynamic and people-centered leadership role within our company's Finance Digital Office, responsible for building, activating, and sustaining a thriving digital community across a global finance organization of over 1,000 employees. This individual will design and lead engagement programs that connect finance professionals around shared learning, digital adoption, and emerging technology; creating the community infrastructure through which the FDO's transformation agenda comes to life. The ideal candidate is an energetic connector and communicator who brings finance domain knowledge, a talent for program design, and a genuine passion for bringing people together around ideas that matter. This is a highly visible, influence-driven role requiring equal parts strategic vision and hands-on execution.

Requirements

Bachelor's degree in Finance, Accounting, Business Administration, Communications, or related field; MBA or advanced degree preferred
7+ years of experience in finance, digital transformation, community/program management, organizational change, or a related field
Strong working knowledge of finance processes (FP&A, close, reporting) and the tools and platforms that support them
Demonstrated experience designing and delivering engagement, learning, or community programs in a large corporate environment
Exceptional communication, facilitation, and presentation skills; able to engage and energize audiences from analyst to C-suite
Proficiency with Microsoft 365 tools (Teams, SharePoint, Copilot, PowerPoint, Excel); experience with Power BI strongly preferred
Accounting
Accounting
Adult Learning Theory
Business Engagement
Change Management
Content Curation
Content Development
Data Analytics
Decision Making
Digital Learning
Digital Transformation
Emerging Technologies
Engagement Programs
Finance Transformation
Financial Technology
Global Financial Markets
Human Resource Information Systems (HRIS)
Instructional Design
Leadership Development Training
Learning Needs Analysis
Organizational Change Management
Sales Models
Slide Decks
Strategic Planning
Talent Development

Nice To Haves

Experience building or managing a Community of Practice or internal digital network at scale
Background in organizational change management, digital adoption, or internal communications
Familiarity with AI/ML applications relevant to finance (forecasting, automation, analytics)
Experience in a pharmaceutical, biotech, or Fortune 500 finance environment
Knowledge of enterprise financial planning tools (BPC, SAC, Lumel) or data platforms (Databricks, Redshift, FSA)

Responsibilities

Design and lead the FDO's community engagement strategy, creating forums, networks, and touchpoints that connect finance professionals around digital transformation topics
Own and evolve the FDO's Lunch & Learn program: from speaker sourcing and content curation to facilitation and post-session follow-up, ensuring each session delivers tangible value
Establish and nurture a Finance Digital Community of Practice, providing a home for digital champions, early adopters, and interested practitioners across the global finance organization
Create and manage digital engagement channels (e.g., Teams communities, SharePoint hubs, newsletters) that keep the finance population informed, inspired, and connected to FDO initiatives
Develop and run onboarding experiences for new finance employees that build digital fluency from day one
Design structured learning pathways and role-based enablement programs covering tools such as Microsoft Copilot, Python in Excel, Power BI, and other emerging finance technologies
Develop professional-quality training materials including slide decks, how-to guides, demo videos, and quick reference resources that meet finance professionals where they are
Collaborate with IT, HR, and Center of Excellence partners to align community learning programs with enterprise strategy and technology roadmaps
Research and curate external content, vendor training resources, and best practices in finance digital literacy to keep the community curriculum fresh and forward-looking
Build and maintain a digital content library accessible to all finance employees, organized by role, tool, and skill level
Define and track key metrics related to community participation, training completion, tool adoption, and digital fluency maturity across the finance organization
Build and maintain Power BI dashboards that give FDO and finance leadership real-time visibility into engagement program health and impact
Conduct periodic sentiment surveys and capability assessments to identify gaps, prioritize content investments, and demonstrate community value
Synthesize engagement data into compelling narratives and present findings to FDO leadership on a regular cadence
Serve as the FDO's primary voice and storyteller: crafting communications, campaigns, and messaging that build excitement and buy-in for digital transformation across the finance organization
Design and execute change management programs for new tool rollouts, including readiness assessments, adoption playbooks, and targeted outreach to high-impact user groups
Partner with finance leaders, IT, and HR to ensure engagement programs are grounded in business need and championed at the local level
Identify, develop, and support a network of digital champions embedded within finance teams who help sustain community momentum between formal programs
Plan and execute FDO-sponsored events including innovation showcases, digital transformation town halls, and hands-on tool workshops
Manage relationships with technology vendors (e.g., Microsoft, Databricks, SAP) to bring curated external perspectives, demos, and speakers to the finance community
Develop and manage a forward-looking calendar of engagement touchpoints that maintains community energy and aligns with FDO initiative milestones throughout the year