Assistant Warranty Specialist

Lakeside Capital Group Management LLC • Coeur d'Alene, ID

2d • $24 - $28 • Onsite

About The Position

The Assistant Warranty Specialist is responsible for homeowner interaction in an effort to raise the level of homeowner satisfaction. They assist in managing the in-construction walkthrough all the way through completing one-year warranty claims while taking a proactive approach to resolve buyer issues.

Requirements

• Strong verbal and written communication skills.
• Extremely detail-oriented.
• Proficient computer skills, including Microsoft Office.
• Ability to routinely shift demands.
• Ability to enter data in an accurate and meticulous manner.
• Working knowledge of general office equipment.
• High School diploma or GED.
• Minimum 1 year of related experience.

Nice To Haves

• New home building experience preferred.
• Prior customer service experience preferred.

Responsibilities

• Accurately updates and inputs documentation into Marksystems database daily.
• Closes out claims in a timely and effective manner.
• Assists with adjusting schedules for walkthroughs and closings accurately as needed.
• Completes a detailed pre closing walk list with the sales agent and homeowner of items that need to be addressed.
• Assists with completing a New Home Orientation with the buyers. Verifies items have been completed and demonstrate the functions of the home to the buyer while seeking high level of customer satisfaction.
• Sends emails for a 45-day and 1-year warranty follow-up and goes over the items to determine if they are warrantable or not.
• Assists with scheduling sub-contractors on warrantable items and verifies completion with homeowner and contractors.
• Responds to homeowners calls and emails that come through the grasshopper line and warranty email.
• Discusses homeowner’s concerns and communicate to warranty specialists and/or warranty manager.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED