Associate VP of Human Resources

Brockton Area Multi-Servi•Brockton, MA

5d•Onsite

About The Position

The Assistant Vice President of People Operations & Shared Services serves as a senior HR leader responsible for the infrastructure, systems, governance, and operational execution that support BAMSI’s people strategy and workforce operations. This role involves leading and improving BAMSI's HR Shared Services model, establishing service delivery standards, developing and managing the AskHR service model, and standardizing employee lifecycle processes. Additionally, the position provides operational oversight of HR technology platforms like ADP, ensures strong data governance, and develops executive dashboards for workforce trends. The role also focuses on building a comprehensive HR compliance operating framework, providing HR governance for payroll and workforce operations, and overseeing compensation, benefits, and leave administration. As a key partner to HR Business Partners, Centers of Excellence, and executive leadership, this role drives HR transformation initiatives and develops high-performing teams.

Requirements

Bachelor's degree required or equivalent combination of education and progressively responsible experience
Minimum of 10 years of progressive Human Resources leadership experience
Minimum of 5 years leading teams within HR Operations, Shared Services, HRIS, Payroll Operations, Benefits Administration, Compliance, or HR Transformation functions
Demonstrated success building or significantly improving HR operational infrastructure in a multi-site organization
Strong knowledge of: HR Operations, HR Shared Services, HRIS & Data Governance, Payroll Operations, Benefits Administration, Workforce Analytics, Employment Compliance, Process Improvement
Strong understanding of workforce planning, labor analytics, and operational reporting
Operational Excellence
Strategic & Systems Thinking
Change Leadership
Executive Communication
Data-Driven Decision Making
Talent Development
Continuous Improvement Mindset
Strong Relationship Management Skills
Service-Oriented Leadership Approach
Ability to work in a fast-paced, complex environment balancing strategic priorities and operational demands
Strong analytical, organizational, and problem-solving skills
Ability to collaborate effectively with executive leaders, operational teams, Finance, Compliance, and external partners

Nice To Haves

Advanced degree preferred
SHRM, HRCI, or other relevant HR certification preferred
Experience within human services, healthcare, behavioral health, nonprofit, or similarly regulated environments strongly preferred
Experience with ADP strongly preferred

Responsibilities

Lead and continuously improve BAMSI's HR Shared Services model
Establish service delivery standards, service-level agreements (SLAs), escalation pathways, and performance metrics
Develop and manage the AskHR service model as a centralized resource for employee and manager support
Standardize employee lifecycle processes including onboarding, transfers, promotions, status changes, leaves, and separations
Identify opportunities to streamline services, automate processes, and improve employee experience
Provide operational oversight of ADP and BAMSI's HR technology platforms
Ensure strong data governance, workflow integrity, access controls, and system performance
Develop and maintain executive dashboards covering workforce trends, vacancies, turnover, labor utilization, compliance, and HR service metrics
Establish and maintain reliable workforce reporting and analytics infrastructure
Translate workforce and operational data into actionable business insights
Build and maintain a comprehensive HR compliance operating framework
Ensure effective controls for: I-9 compliance, CORI/SORI processing, OIG screenings, DDS fingerprinting and background checks, Personnel records, Wage and hour compliance, Leave administration
Coordinate audit preparation, corrective actions, and compliance initiatives
Monitor recurring issues and implement sustainable solutions through root-cause analysis
Provide HR governance and oversight related to payroll inputs, employee data, timekeeping, and workforce systems
Partner with Finance to improve payroll accuracy, compliance, and operational controls
Monitor workforce metrics including vacancies, overtime utilization, staffing trends, and labor costs
Support workforce planning initiatives through accurate and actionable reporting
Provide leadership oversight for compensation, benefits, and leave management operations
Support position management, salary administration, market analysis, and benefits governance
Monitor vendor performance and service quality
Ensure required benefits and compliance reporting is completed accurately and on time
Support wellness, employee benefits, and leave-management strategies that improve employee experience
Serve as a key partner to Human Resources Business Partners, Centers of Excellence, and executive leadership
Act as an operational advisor and strategic partner to the Chief Human Resources Officer
Lead HR transformation initiatives from planning through implementation and adoption
Develop high-performing teams and succession planning strategies
Ensure accountability, service excellence, and continuous improvement across HR operations