Assistant Vice President of Portfolio Operations

Volunteers of American Greater New York•New York, NY

21h•Hybrid

About The Position

Volunteers of America–Greater New York (VOAGNY) is an established and highly impactful provider of housing and human services, operating one of the region’s most diverse and rapidly expanding real estate portfolios. With 70+ sites across the city and more than 1,700 new affordable and supportive housing units in development, VOAGNY is entering a period of significant growth and strategic investment. A recent $20 million philanthropic commitment is accelerating acquisition, predevelopment, and capital projects—positioning the Real Estate Department to expand its impact and enhance the built environments that support individuals and families across our communities. We are seeking a senior‑level facilities and construction management executive who can lead with operational rigor, strategic insight, and a commitment to excellence across a complex, high‑stakes portfolio. A cover letter must be submitted along with the resume for consideration. The Assistant Vice President (AVP) of Portfolio Operations is a senior leader responsible for the physical maintenance, operations, and construction management of VOAGNY’s diverse real estate portfolio. This includes more than 40 residential and community facilities, with environments ranging from emergency shelters to permanent supportive housing to administrative and program spaces. Reporting to the Senior Vice President of Real Estate, the AVP provides strategic and operational leadership that ensures our buildings remain safe, accessible, efficient, and aligned with high‑quality, human‑centered design. This role directly influences the experience of thousands of people and strengthens the long‑term value of VOAGNY’s assets. You will lead a team of senior directors, property managers, construction managers, and expeditors, and collaborate closely with internal partners across Real Estate Development, Asset Management, Program Services, Finance, HR, and Policy.

Requirements

Bachelor’s degree required; Master’s degree in real estate, construction management, architecture, urban planning, public administration, business, or related field strongly preferred.
At least 10 years of full‑time professional property management and construction management experience.
Certifications in property management, construction management, sustainability, or related fields strongly preferred.
Comprehensive understanding of local and federal housing regulations.
Experience with homeless services, behavioral health, substance use, or intimate partner violence programs is a plus.
Exceptional communication skills with the ability to convey complex concepts clearly and persuasively.
Strong stakeholder management and the ability to maintain positive relationships across diverse groups.
Proven ability to manage multiple complex projects under tight deadlines.

Responsibilities

Oversee building systems, preventive maintenance, work orders, unit turnover, emergency response, and maintenance staffing.
Ensure facilities are safe, clean, efficient, and aligned with trauma‑informed and resident‑centered design principles.
Identify capital needs and develop scopes of work across the portfolio.
Secure funding from City, State, philanthropic, and other partners through strong proposals and presentations.
Prioritize capital projects based on physical need, regulatory requirements, and resident/staff experience.
Lead large‑scale rehabilitation, new construction, and capital improvement projects from scoping through procurement, design, construction, and closeout.
Manage architects, engineers, contractors, lenders, and other consultants to ensure quality and timely delivery.
Develop and manage annual operating budgets and capital plans.
Implement cost‑saving measures, enforce purchasing policies, and monitor financial performance.
Leverage technology—including building management systems and work‑order platforms—to increase efficiency and transparency.
Advance energy efficiency and sustainability initiatives across the portfolio.
Incorporate sustainable design and energy‑efficient systems into new construction and rehabilitation projects.
Support the professional development of directors, property managers, and maintenance teams.
Foster accountability, high performance, and a culture aligned with VOA GNY’s values of compassion, excellence, and service.
Ensure compliance with all local, state, and federal regulations, including safety, building codes, and environmental standards.
Serve as a key liaison to regulatory agencies and external partners.
Work closely with peer AVPs and senior leaders to ensure seamless workflow and alignment with agency strategy.