Assistant Vice President - Mass Tort and Complex Casualty

AIG•Atlanta, GA

8d•Onsite

About The Position

The Assistant Vice President is a manager and leader within AIG’s Casualty Coverage and Mass Tort Claims Department. The role oversees a team of approximately 6–8 claims adjusters handling sophisticated litigation and coverage issues, including long-tail bodily injury and property damage exposures, claims under Coverage B of Primary/Excess CGL policies, environmental and toxic tort claims, and emerging risks such as PFAS and opioids. The team also serves as a coverage resource for casualty adjusters, managers, and underwriters. The position reports directly to a Vice President of the Casualty Coverage and Mass Tort Claims Department. The role requires deep technical expertise and responsibility for employees, programs, and processes. It includes guiding claims handling, managing communications with insureds and other external clients, escalating complex claims, supporting departmental initiatives, developing adjusters, and sharing claims and trend information with actuarial and underwriting colleagues. AIG describes the position as primarily office-based to support in-person collaboration.

Requirements

Demonstrated experience evaluating and investigating coverage, liability, and damage issues.
Strong communication skills and the ability to prepare and present information concisely and persuasively.
Ability to promote collaborative behavior with the leadership team across the wider business.
Ability to develop and execute creative solutions to difficult problems affecting business partners.

Nice To Haves

10+ years of legal or insurance experience preferred.

Responsibilities

Monitor and guide appropriate reserving, expenses, and payments within the claims team.
Develop the team’s claims-handling skills, focusing on proactive investigation, evaluation, and resolution.
Manage and oversee communications between the team and insureds and other external clients.
Lead claims adjusters in embodying AIG’s corporate values.
Identify and escalate complex claims involving significant coverage, loss, or other issues to senior management.
Support departmental initiatives aimed at improving claim processes, claims results, and financial results.
Lead training and development initiatives to educate claims adjusters on trends and emerging issues.
Communicate relevant claims, case law, and trend information to Actuarial and Underwriting.
Participate in a feedback loop with Underwriting regarding client renewals and new business opportunities.
Oversee a team of approximately 6–8 claims adjusters handling sophisticated litigation and coverage issues.