Assistant Vice President, Client Integration (Project Manager)

G MASS • Miami, FL

3h • Hybrid

About The Position

G MASS Consulting is partnered with a leading global fund administration and alternative asset services provider seeking an Assistant Vice President to join its North American Client Integration team in Miami. This is a hands-on, client-facing project delivery role responsible for managing client integrations, conversions, and strategic projects from planning through go-live. The AVP manages virtual project teams delivering new client launches, service delivery changes, and ancillary service onboarding.

The Client Integration team serves as the client's central technical and operational point of contact throughout onboarding and engages senior management across organizations that interact with the firm's Fund Services business. The successful candidate will manage multiple concurrent onboardings within a project management framework, manage and develop a small project team, and contribute to global best practice and standardisation. The position is permanent and has a hybrid working arrangement with a requirement to be on-site in the Miami office three to four days per week.

Requirements

• Degree qualified or holder of a related professional qualification.
• At least 3 years of project management experience, with a proven record of delivering client onboardings, conversions, or change in a fund administration or investment operations environment.
• At least 3 years of client services experience in the asset management industry, ideally gained at a fund administrator or alternative services provider.
• At least 2 years of people and resource management experience.
• At least 5 years in the financial services industry, with a proven interest in financial markets and the hedge fund industry.
• Proven business analysis experience and knowledge of listed and OTC products.
• Strong communication and client-facing skills, with the ability to manage multiple projects and stakeholders simultaneously and prioritise against deadlines.
• A strong sense of ownership and accountability, a collaborative approach, and commitment to continuous improvement.
• Proficiency in Microsoft Office applications.

Nice To Haves

• Accounting experience.
• Middle-office experience.
• Formal project management qualifications.
• Relationship management experience.

Responsibilities

• Project manage new client launches and conversions, New Business Existing Client (NBEC) launches, ancillary service onboarding, and major SLA changes.
• Coordinate with relevant teams to ensure internal workflows meet client needs and capture unique requirements.
• Coordinate internal and external stakeholders so project scope is documented, agreed, and completed during the planning phase.
• Act as a stakeholder in developing new clients and business, and serve as a direct source of information to Business Development.
• Participate in departmental and company-wide projects, process improvements, and strategic initiatives within the Client Integration team.
• Track projects, progress, status, and deadlines, and produce MIS reporting.
• Actively manage operational risk, including monthly status reporting on key developments to external clients and executive management, with an emphasis on escalation and complaints management.
• Manage virtual project teams, the pipeline, projects, and the resourcing plan.
• Support recruitment, training, and development of the project team, and help ensure adherence to departmental procedures and policies.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior