Client Delivery - Assistant Vice President

iCapital•Stamford, CT

6d•$95,000 - $135,000•Hybrid

About The Position

iCapital is hiring a Client Delivery Specialist, Assistant Vice President, to join its Data Solutions team. This senior individual contributor manages complex client relationships, leads high-impact initiatives, and delivers service across a client portfolio. The role partners with internal and external stakeholders to resolve data and reporting challenges, improve operations, and support strategic client objectives. It combines finance, technology, and client delivery, requiring strong analytical and problem-solving skills, knowledge of wealth management technologies and reporting, and the ability to influence outcomes while maintaining a client-first mindset. The position covers financial reporting and data aggregation, client relationship development, and software maintenance and setup. Responsibilities include analyzing portfolio performance, reconciling accounts, reviewing private equity and hedge fund statements, supporting client onboarding and training, configuring systems and data feeds, creating custom reports, and coordinating with vendor partners. The role also contributes to timely project delivery and operational effectiveness through policies, procedures, and controls. Employees in this role work in the office Monday through Thursday, with the flexibility to work remotely on Friday. The base salary range is $95,000 to $135,000. The compensation package includes equity for full-time employees and an annual performance bonus. Benefits include an employer-matched retirement plan, subsidized healthcare, employer-paid dental and vision, telemedicine, virtual mental health counseling, parental leave, and unlimited paid time off.

Requirements

At least 7 years of experience in a related field.
Bachelor's degree from a rigorous undergraduate program.
Excellent customer relationship skills and ability to foster and maintain effective relationships.
Strong understanding of financial instruments.
Experience with RIA/wealth management policies, procedures, and client service.
Experience working with wirehouses and/or custodians such as Pershing, Schwab, or Fidelity.
Ability to proactively assess and act upon client and company needs.
Organized and self-motivated, with the ability to prioritize tasks and meet deadlines.
Strong attention to detail and accuracy, with an organized approach to duties and responsibilities.
Comfort with technology, software tools, and applications, and ability to learn new software quickly.
Strong MS Excel and PowerPoint skills.
Basic knowledge of database concepts and any type of programming.
Knowledge of liquid investments such as equities, bonds, ETFs, mutual funds, and SMA/UMA; alternative investments; performance reporting calculations and methodologies; portfolio management and rebalancing; and how family offices, RIAs, and investment advisors work.
Strong critical-thinking and problem-solving skills, with the ability to summarize information clearly and concisely in writing and verbally.
Collaborative approach and ability to thrive in a team environment while working independently.
Ability to learn quickly and adapt to an expanding environment.

Nice To Haves

Experience with Addepar, Black Diamond, Axys, APX, Orion, Archway, Solovis, Masttro, or similar wealth management platforms.
Experience with planning tools such as eMoney, MoneyGuidePro, or similar software.
Working knowledge of Photoshop, HTML design, and/or similar tools.

Responsibilities

Analyze and explain portfolio performance results.
Conduct account-level reconciliations and research and resolve breaks, cancels, and corrects.
Analyze private equity and hedge fund statements for input into the system.
Work with clients and partners to resolve data issues.
Develop and strengthen client relationships, including onboarding, account setup, training, day-to-day support, and issue management.
Set up and configure systems, new clients, financial accounts, and assets, including asset classification.
Manage data feeds and create custom reports based on client-specific needs.
Liaise with vendor partners regarding enhancements and system and data issues.
Prioritize individual and team work to complete projects on time and to detailed specifications.
Establish operational effectiveness through the development or adoption of policies, procedures, and controls.