Assistant Valet Supervisor

Seventh Dimension•Iron Mountain, MI

38d•Onsite

About The Position

Valet Personnel provides parking and vehicle assistance services to Veterans at the VA Medical Center, ensuring safe, efficient, and courteous handling of approximately 50 vehicles per day. Personnel play a critical role in enhancing Veteran access to care by minimizing congestion and improving patient experience. Duties include greeting, parking, securing, and retrieving vehicles while adhering to strict VA policies, safety protocols, and service standards. This role directly supports patient satisfaction and facility operational efficiency.

Requirements

Must hold an active Secret Security Clearance
Valid U.S. driver’s license
Proficiency with Microsoft Office (Word, Outlook, Excel, PowerPoint)
Clear and effective verbal and written communication
Ability to safely operate both automatic and manual transmission vehicles
Demonstrated customer service skills and professionalism
Ability to comply with federal workplace policies

Responsibilities

Greet arriving vehicles and assist patients within required timelines
Issue claim tickets and safely park vehicles
Retrieve vehicles within 10 minutes of request (performance standard)
Secure keys in designated locking systems
Maintain safe vehicle control and awareness of pedestrian traffic
Direct vehicles to appropriate parking locations
Monitor and manage designated parking zones for efficiency
Report all emergencies, incidents, or safety concerns to VA Police
Assist with removal of wheelchairs and carts from vehicles
Maintain cleanliness and appearance of arrival/parking areas
Follow all traffic laws and VA facility policies
Prepare for increased workload during special events
Adherence to all VA facility rules, regulations, and federal laws
Prohibited from accepting tips, gifts, or gratuities
Must complete orientation and annual training
Must comply with security, privacy, badging, and drug-free workplace requirements