Valet Supervisor

Seventh Dimension • Wilmington, NC

9d • Onsite

About The Position

The Valet Supervisor provides on-site leadership and oversight for all parking attendant and shuttle operations supporting Veterans Affairs facilities. This role ensures compliance with contract requirements, staffing adequacy, safety procedures, and customer service standards. The Supervisor serves as the primary escalation point for incidents, coordinates with the Contracting Officer’s Representative (COR), and ensures efficient traffic flow and service delivery. This position is critical to maintaining safe, timely, and Veteran-focused services.

Requirements

• High school diploma or equivalent
• Valid North Carolina driver’s license
• Knowledge of safety and traffic management practices
• Minimum 1 year of supervisory experience in parking, transportation, or customer service operations
• Demonstrated experience managing staff and operations
• U.S. citizen
• Completion of VA orientation and training prior to start
• Customer service training (communication, professionalism, safety)
• Compliance with VA identity verification and credentialing requirements
• Standing and walking for extended periods
• Ability to work outdoors in varying weather
• Ability to lift equipment (e.g., cones, wheelchairs)
• Current driving record is required

Nice To Haves

• Knowledge of safety and traffic management practices

Responsibilities

• Provide on-site supervision and ensure adequate staffing levels
• Manage traffic flow and parking operations during peak hours
• Ensure compliance with performance standards (vehicle wait and retrieval times)
• Respond to incidents, customer concerns, and emergencies
• Coordinate reporting, chain-of-custody for keys, and end-of-day processes
• Interface with COR and VA staff for operational coordination
• Ensure enforcement of “No Tipping” policy and service quality standards

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED