Assistant Location Manager

First Student•White Bear Lake, MN

About The Position

First Student is hiring an Assistant Transportation Manager to assist the Contractual Manager in supervising daily operations, monitoring performance, identifying safety issues, and resolving conflicts. The role supports safe, dependable transportation and effective customer service, including oversight of route coverage, driver performance, dispatch operations, and service-area needs. The position requires English proficiency for training, safety communications, company policies, employment documents, and other job-related communications. The posting states an annual salary of $70,000–$80,000 plus bonus. The role may require extended hours regularly, including weekends, and travel within the service area using a working vehicle.

Requirements

High school diploma or equivalent.
3–5 years of experience in transportation.
2–3 years of supervisory experience.
Computer literacy, including Microsoft Word, Excel, and Outlook.
Familiarity with basic vehicle mechanic processes and maintenance.
Ability to prioritize tasks effectively and manage time effectively.
Ability to work extended hours regularly, including weekends.
A working vehicle for travel within the service area as needed.
English proficiency.

Responsibilities

Ensure home-to-school routes are covered in a timely and efficient manner.
Communicate with drivers about concerns and performance issues.
Investigate client complaints and coordinate resolutions.
Ensure on-time performance goals are achieved.
Monitor driver safety and make Injury Prevention contacts with drivers to identify and resolve safety issues.
Assist the Contractual Manager with reviewing and resolving union grievances.
Ensure dispatch staff assign spare drivers and buses as needed to provide on-time route coverage.
Audit and correct athletic trip invoices according to company guidelines.