Assistant to the Registrar

Chatham University • Pittsburgh, PA

2d • Onsite

About The Position

Chatham University is seeking a detail-oriented Assistant to the Registrar to join the Registrar’s Office. The Assistant to the Registrar serves as a key point of contact for students, faculty, staff, and external constituents, ensuring timely, accurate, and confidential handling of academic records and inquiries. The successful candidate will thrive in a fast-paced environment, demonstrate strong attention to detail, and contribute to a welcoming, student-centered office culture.

Requirements

• Strong communication skills required.
• Strong time management skills with the ability to proactively problem solve in a fast-paced environment.
• Proficiency in Microsoft Office Suite required.
• Must be able to organize information in a logical and orderly fashion.
• Must be detail-oriented and self-motivated with a willingness to learn.
• Must be able to interact with a variety of individuals, sometimes under the pressure of deadlines.
• Must maintain confidentiality of student records in relation to state, federal, and FERPA guidelines.
• A commitment to a student-centered environment is essential.

Nice To Haves

• Bachelor’s degree with prior experience in a registrar’s office or higher education setting preferred.
• experience with Anthology products (CampusVue or CampusNexus) preferred.

Responsibilities

• Greets University Registrar’s Office constituents and serves as the initial point of contact.
• Responds to incoming inquiries (Zoom, phone calls, voicemail messages, walk-ins, etc.). Resolutions need to occur within a 24-hour period.
• Replies to [email protected] emails. Resolutions need to occur within a 24-hour period.
• Processes incoming forms (Add Repeated Course Requests, Change of Grade, etc.) received via a front office point of contact method (email, in-person, mail, etc.).
• Monitors and processes daily requests for transcripts via our online provider’s queue (Parchment). Fulfillment processing should not exceed three business days.
• Manages front office electronic and physical filing systems.
• Collaborates and corresponds with team members to assure successful customer service outcomes and bridges emerging issues by providing details.
• Trains work study students assigned to the front office and maintains a training manual.
• Orders office supplies and manages the supply inventory.
• Distributes office mail and assists with diploma mailings.
• Provides administrative support for the University Registrar.
• Other duties may be assigned within the scope of departmental responsibility by the University Registrar.

Benefits

• Chatham University strives to promote a campus environment that understands and embraces multiculturalism while increasing individuals' intercultural competence.
• We actively work to build and sustain a diverse and culturally vibrant campus, which promotes employee and student success and retention.
• Chatham University is an Equal Opportunity Employer with a strong commitment to diversity, inclusion, and equity.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level