Assistant Ticket Office Manager | Full-Time | Iowa Events Center

Oak View Group•Des Moines, IA

4d•Onsite

About The Position

We are looking for an Assistant Ticket Office Manager who will assist in the management and effective operation of the day-to-day Ticket Office functions, all event-related functions, and settlements. This position will be the primary ticketing contact for the tenant teams and state tournaments. This role pays an annual salary of $55,000-$60,000.

Requirements

Experience with ticketing software; Paciolan strongly preferred.
Experience hiring, training, scheduling, and supervising part-time staff
Experience providing customer service and resolving ticketing-related inquiries and issues
Excellent communication, problem-solving, and organizational skills required
Demonstrated knowledge of accounting and financial procedures, including recordkeeping and reconciliation
Proven ability to balance multiple projects simultaneously while meeting tight deadlines
Ability to analyze data and figures
Knowledge of supervisory principles and practices
Ability to coordinate and schedule staff
Excellent customer service and public relations skills
Demonstrated knowledge of ticket selling/box office operations

Nice To Haves

Bachelor's Degree preferred

Responsibilities

Builds and maintains events as assigned in Paciolan.
Coordinates all event information between the promoter, building personnel, and the ticket company in a timely manner.
Primary contact with the building’s tenant teams.
Works with event promoters and building personnel to establish ticket pricing, scaling, and seating configuration.
Maintains knowledge of Paciolan, working with account representatives for updates and revisions to ticket operations.
Hires, trains, and supervises full-time and part-time box office staff in the proper sales and resolution procedures.
Responds to customer complaints and service requests to maintain a positive rapport with the ticket-buying public.
Extract, manipulate, and disseminate relevant ticketing data to assist promoters and staff in pricing, scaling, and financial decisions.
Demonstrates excellent customer service skills, responds promptly to customer needs, responds to requests for service and assistance, and is able to work independently and handle most box office questions without assistance.
Efficiently and courteously answers questions concerning prices, seating, and events.
Gives information concerning coming attractions.