Operations Manager | Full-Time | Iowa Events Center

Oak View Group•Des Moines, IA

5d•Onsite

About The Position

The Operations Manager assumes management responsibility for all services and activities involved in the operations of all arena and convention spaces, providing direct supervision of all full-time and part-time hourly employees in the Operations Department, specifically in the areas of housekeeping, room sets, show care, and conversions at the Iowa Events Center. This role pays an annual salary of $44,000-$47,000.

Requirements

High school diploma or equivalent
3-5 years of experience in an operations/facility position in an arena, convention center, public facility or similar environment; with knowledge of setup/housekeeping and event coordination
Proficient computer skills in a Windows format
Experience with MS Word, Excel, Outlook, internet-based programs, and basic typing skills preferred
Ability to effectively be available via a company-provided cell phone, email, text
Ability to effectively lead a large team in a fast-paced, high-pressure environment
Knowledge of OSHA and other local / state / federal safety standards / requirements
Forklift certification or ability to acquire within 90 days of employment
Possess superior interpersonal, communication, and leadership skills
Ability to communicate clearly, concisely, professionally in-person and in-writing
Self-motivated, with the ability to work independently and with a team
Excellent organizational skills
Ability to work an event-driven schedule, including shifts of 8 hours or more on varying days, nights, weekends and holidays

Nice To Haves

Bachelor’s Degree in facility management, event management, or related field; experience will be considered in lieu of education

Responsibilities

Management in areas of planning, coordinating and review of work plans for facility operations
Review, interpret and communicate with other management staff on complex event documents to forecast staffing and equipment needs for all arena and convention events
Responsible for the coordination and communication of a complex department schedule to ensure proper facility coverage, monitoring labor costs
Oversee and monitor changeover and housekeeping crews, providing team support
Maintain a healthy & safe work environment in accordance with company, local, state, federal and OSHA regulations / laws
Report unsafe working conditions, injuries, employee concerns, or escalated situations to management
Represent the company with temporary agencies, contractors, and vendors in a professional manner
Communicate with temporary agencies on staffing; schedule and monitor on-site labor
Interview applicants for part-time Building Attendant, independently make hiring decisions and onboard
Coach, evaluate, mentor employees to correct deficiencies; present / discuss discipline procedures timely
Partner with O perations leaders and Human Resources as needed. Suspend employees, recommend employees for termination, and deliver termination as required
Manage DNR (Do Not Return) situations with temporary staff members and agency as required
Provide & oversee training for all Operations employees and temporary workers
Responsible for understanding, comply with, and supervise employees within parameters of any Collective Bargaining Agreement
Maintain positive, professional relations with any Union representatives
Coordinate / lead staff training and safety programs
Maintains departmental equipment, notifying management when repairs are needed
Ensure staff is working safely, monitoring any approved restrictions / reasonable accommodations
Participate in the development and administration of the Operations budget; forecast additional funds needed for staffing, equipment, materials, and supplies; monitor and approve expenditures; and implement adjustments as necessary within assigned responsibilities.
Provide recommendations / improvements
Coordinate / collaborate on events with Event Managers, Food Services, A/V, I.T., Engineering, etc.
Maintain superior interpersonal relations with vendors, contractors, employees, management and temporary employees
Work on-site, maintain excellent attendance, and contribute to a safe & healthy work environment