Assistant Team Leader

Goodwill of the Finger Lakes•City of Geneva, NY

8d•$0 - $24

About The Position

The Assistant Store Manager is a critical store leader and trusted partner to the Store Manager, supporting operational excellence, team engagement, customer satisfaction, and business performance. The role leads day-to-day store and donation center operations, coaches and develops employees, promotes accountability, and supports sales, donation, productivity, and mission-driven goals. The Assistant Store Manager helps ensure the store operates efficiently, safely, and profitably, while providing an exceptional experience for customers, donors, employees, and community stakeholders. The role also supports continuous improvement, talent development, strong processes, and a high-performing culture aligned with Goodwill's BLUE Values: Be Trustworthy, Live a Culture of Belonging, Unleash Potential, and Embrace Collaboration. The position leads people-related activities, including recruiting, onboarding, training, coaching, performance conversations, workforce planning, employee engagement, and retention. It oversees daily retail and donation operations, including merchandising, workflow, productivity, safety, cash handling, loss prevention, facility audits, opening and closing, and inventory flow. In partnership with the Store Manager, the Assistant Store Manager monitors performance metrics, pursues revenue and EBITDA goals, manages payroll expenses and labor productivity, and supports strategic retail initiatives. The employee may act as Store Manager when the Store Manager is absent and serves as an ambassador for Goodwill's mission in the Henrietta community. The employee works in varying store environments, including retail sales and donation-processing areas. Donation and production areas may be warehouse-like, moderately noisy, and involve frequent movement of merchandise, carts, totes, and equipment. The employee may sometimes work outdoors in varying weather while receiving donations, assisting donors, or loading and unloading merchandise. Open and flexible availability is required, including evenings, weekends, and holidays.

Requirements

High school diploma or equivalent required.
Three to five years of progressive retail leadership experience required.
Experience leading teams in a high-volume retail, production, customer service, hospitality, or similar environment.
Demonstrated experience supervising, coaching, and developing employees.
Ability to read and understand receipts, timecards, production reports, safety information, procedures, and policy manuals.
Ability to accurately complete routine reports, production documentation, and other required records.
Ability to communicate clearly and effectively with customers, donors, team members, supervisors, and other employees.
Ability to understand and follow verbal and written instructions.
General math skills, including accurate basic calculations for cash transactions, pricing, and other store responsibilities.
Open and flexible availability based on store needs, including willingness to work evenings, weekends, and holidays.
Ability to perform the listed physical activities and lifting, carrying, pushing, and pulling demands.

Nice To Haves

Associate or bachelor's degree preferred.

Responsibilities

Recruit, onboard, train, coach, and develop team members.
Conduct performance conversations and support corrective action processes.
Build bench strength and succession plans for Team Leaders and high-potential employees.
Foster employee engagement, retention, belonging, accountability, and collaboration.
Support scheduling and workforce planning.
Resolve customer, donor, and employee concerns.
Oversee daily store and donation center operations.
Maintain merchandising and visual presentation standards.
Monitor workflow and productivity.
Ensure compliance with policy, safety, cash handling, and loss prevention requirements.
Conduct facility walkthroughs and operational audits.
Coordinate opening, closing, and manager-on-duty responsibilities.
Support inventory flow and production scheduling.
Monitor daily sales, production, and donation metrics.
Drive achievement of revenue and EBITDA goals.
Manage payroll expenses and labor productivity.
Analyze KPIs and identify opportunities for improvement.
Support execution of strategic retail initiatives.
Act as Store Manager in the Store Manager's absence.
Serve as a visible ambassador for Goodwill's mission in the Henrietta community.
Build relationships with customers, donors, community partners, and organizational stakeholders.
Promote mission services through donor engagement and community outreach.
Support workforce development, employee advancement, and Goodwill's strategic priorities.
Follow established safety procedures and maintain a clean, organized, and safe work environment.