Assistant Team Leader

Mainstream Living•Ames, IA

7d•$0 - $18

About The Position

Mainstream Living’s Assistant Team Leader (ATL) provides services and support in community-based settings to people with intellectual disabilities and brain injuries. This professional leadership role combines direct support to members with assistance to Team Leaders and the Program Director, oversight of Direct Support Professionals (DSPs) in Dayhab and Supported Employment, and administrative responsibilities. The ATL helps maintain a safe, welcoming environment that supports members’ individual goals and aspirations and may be required to work one-on-one with members during emergencies to ensure their safety. The ATL is responsible for staff scheduling and coverage, onboarding and training support, timecard and expense processing, monitoring staff performance and program-site safety, completing required checks and documentation, and providing backup leadership when the Team Leaders or Program Director are absent. Direct care assignments fluctuate according to staffing and member needs. In direct care, the ATL supports members’ service plans, safety and medication needs, skill development, training activities, and behavioral support plans, and communicates professionally with guardians and other stakeholders. This position is 40 hours per week, combining administrative and direct care work. Some weekend and evening hours are required. Eligible employees are offered health, vision, and dental insurance; a 403(b) retirement plan with match; paid time off; wage increase evaluations; training and development opportunities; education grants; life insurance, cancer coverage, and flexible spending accounts; and possible bonuses, incentives, and internal recognition.

Requirements

One of the following education and experience combinations: a bachelor’s degree in Human Services or a related field and some Human Services experience; an associate/two-year degree and some Human Services experience; or a high school diploma or equivalent (HiSET/GED) and at least six months of Human Services experience. Combinations of education and experience are assessed to determine qualification.
Valid driver’s license, legal driving privileges in Iowa, and qualification as an insurable driver under Mainstream Living’s underwriter.
Ability to complete all state-required initial and annual training modules for DSP-Supported Employment, including training specific to vocational settings.
Basic data-entry skills.
Ability to demonstrate competencies through internal training, including training to pass medication.
Ability to communicate respectfully and professionally, build positive relationships, maintain appropriate boundaries, and follow the agency Code of Ethics.
Dependability, flexibility when shifts or duties change, accountability, sound judgment, and ability to carry out written or oral instructions.
Good attention to detail and strong organizational skills.
Excellent communication and interpersonal skills, including effective listening, appropriate responses, and ability to relate to people from diverse backgrounds.
Ability to solve practical problems, handle situations with limited standardization, and interpret written, oral, diagram, or schedule-based instructions.
Ability to work in stressful situations, exercise good judgment in crises, collaborate on problem-solving strategies, and objectively determine appropriate courses of action.
Ability to serve as a positive role model for members and DSP staff and maintain professional relationships with members, guardians, staff, case managers, and other stakeholders.
Ability to work 40 hours per week in a combination of administrative and direct care duties, including some weekend and evening hours.

Nice To Haves

Familiarity with Microsoft Word, Google Docs, and Excel is preferred.

Responsibilities

Participate in interviewing, welcoming, onboarding, and initial training of new employees as assigned, and assist with ongoing program- or member-specific training.
Prepare staff work schedules and ensure shifts are covered; proactively train available PRN staff, coordinate coverage solutions, and communicate coverage difficulties to the supervisor.
Communicate employee status changes, transfer requests, terminations, and leaves to the Team Leader and appropriate personnel; complete and submit Personnel Action forms.
Collaborate with Human Resources, Team Leaders, and the Program Director to address open hours.
Approve DSP timecards, checking accuracy and monitoring overtime in accordance with policy; coordinate with peers to confirm time worked at other sites.
Monitor DSP performance on site, provide feedback as needed, and communicate observations and issues to Team Leaders and the Program Director.
Code, approve, and submit employee expense reimbursements and agency vehicle mileage.
Monitor sites for safety and maintenance needs; complete maintenance requests and track and communicate delays or issues.
Ensure routine checks, emergency drills, and lift reviews are completed and submitted.
Monitor vehicle cleanliness, supplies, and incidents; schedule six-month and nonroutine maintenance checks.
Assist with oversight of DSP staff and assume primary responsibility for the Team Leaders’ and Program Director’s caseload in their absence; provide backup assistance when they are absent.
Maintain a weekly balance of direct care shifts as instructed by the supervisor; direct care assignments may change with open shifts and member needs.
Monitor program-environment safety and cleanliness and communicate needs or concerns to Team Leaders and the Program Director.
Monitor members’ medication and safety needs and report suggestions or concerns to Team Leaders and the Program Director.
Support implementation and monitoring of members’ service plans in daily routines through direct support, supervision, and encouragement aligned with individual goals.
Assist in assessing members’ skills, needs, and interests and communicate observations and suggestions to Team Leaders and the Program Director.
Assist with developing, implementing, and documenting member-specific training activities as assigned.
Communicate effectively and professionally with guardians, stakeholders, and others.
Assist with implementation and monitoring of member behavioral support plans.
Assist with member education, forums, and meetings.
Perform other duties as assigned.