Assistant Team Leader, Centurion New York
About The Position
The Centurion New York Assistant Team Lead supports the daily operations, servicing strategy, and team execution for Centurion New York. This role is responsible for driving operational consistency across Member Concierge Professionals (MCPs), ensuring seamless administrative operations, and supporting a high-performing team that delivers premium hospitality experiences to Card Members. The Assistant Team Lead oversees workforce planning, team administration, servicing operations, training coordination, performance management, reservation strategy, and operational communications. This role serves as a key liaison between American Express leadership, operating partners, and frontline teams to ensure operational excellence, compliance, and an exceptional guest experience. A successful Hospitality Assistant Team Lead is a highly organized hospitality professional with strong operational expertise, exceptional attention to detail, and a passion for developing people. They possess the ability to balance multiple priorities, execute cross-functional initiatives, improve operational processes, and foster a collaborative, high-performing team environment.
Requirements
- Highly organized hospitality professional.
- Strong operational expertise.
- Exceptional attention to detail.
- Passion for developing people.
- Ability to balance multiple priorities.
- Ability to execute cross-functional initiatives.
- Ability to improve operational processes.
- Ability to foster a collaborative, high-performing team environment.
Responsibilities
- Supports the daily operations, servicing strategy, and team execution for Centurion New York.
- Drives operational consistency across Member Concierge Professionals (MCPs).
- Ensures seamless administrative operations.
- Supports a high-performing team that delivers premium hospitality experiences to Card Members.
- Oversees workforce planning, team administration, servicing operations, training coordination, performance management, reservation strategy, and operational communications.
- Serves as a key liaison between American Express leadership, operating partners, and frontline teams to ensure operational excellence, compliance, and an exceptional guest experience.
Benefits
- Competitive base salaries
- Bonus incentives
- 6% Company Match on retirement savings plan
- Free financial coaching and financial well-being support
- Comprehensive medical, dental, vision, life insurance, and disability benefits
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
