Team Leader - Centurion Lounge, Seattle
About The Position
The Centurion Lounge Team Leader is responsible for coaching a team of skilled and motivated Member Service Professionals (MSPs) who provide travel, card, concierge, and lifestyle services to American Express Card Members visiting the American Express Centurion Lounge at SEA Airport. A successful Team Leader possesses a passion for delivering extraordinary service and demonstrated leadership ability to inspire their team towards outstanding business results. This role involves monitoring customer interactions to ensure exceptional service, setting team and individual performance goals, and utilizing performance metrics and reporting to drive performance and business outcomes. The Team Leader will provide consistent and ongoing coaching and feedback to ensure their team operates at its highest potential. This individual acts as an entrepreneur, advocating for both their team and their customers, thriving in ambiguous situations, and effectively leading their team through change. They are intellectually curious and share a passion for growth and knowledge with their colleagues.
Requirements
- Demonstrated leadership ability.
- Passion for delivering extraordinary service.
- Ability to inspire a team to work together to drive outstanding business results.
- Ability to thrive in ambiguity.
- Ability to effectively lead a team through change.
- Intellectual curiosity.
Responsibilities
- Coach a team of Member Service Professionals (MSPs).
- Provide travel, card, concierge, and lifestyle services to American Express Card Members.
- Monitor customer interactions to ensure extraordinary service.
- Set team and individual performance goals.
- Use performance metrics and reporting to drive performance and business results.
- Provide consistent and on-going coaching and feedback to the team.
- Act as an advocate and supporter for both the team and customers.
- Lead the team through change.
- Share a passion for growth and knowledge amongst colleagues.
Benefits
- Competitive base salaries
- Bonus incentives
- 6% Company Match on retirement savings plan
- Free financial coaching and financial well-being support
- Comprehensive medical, dental, vision, life insurance, and disability benefits
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
