Merchandise, Assistant Supervisor

SeaWorld•San Antonio, TX

28d•Onsite

About The Position

At our water park, you'll play a key role in helping us deliver a memorable and positive experience for our guests. If you're passionate, positive and hard-working, we'd love to have you join our team! You’ll help lead and inspire a team to deliver great guest experiences from the get-go. You will oversee the policies and procedures, personnel, sales and merchandise, security and safety of all merchandise locations.

Requirements

Previous Assistant Supervisor experience at a theme park preferred
Outgoing, able to provide great guest service and interact favorably with public
Ability to self-motivate as well as motivate ambassadors
Strong basic math and cash handling skills
Basic knowledge of computers with ability to work with Windows-based software
Basic knowledge of financial terms for revenue department
Able to work indoors and outdoors in all weather conditions
Strong written/verbal communication skills
Able to handle multiple tasks in a fast-paced work environment
Able to stand, sit and/or walk for prolonged periods of time

Nice To Haves

ability to lift 50+ lbs.

Responsibilities

Provide and lead team to deliver superior guest service
Ensure excellent customer service by responding to customer requirements, expectations, and needs
Regularly keeps ambassadors motivated and energized
Open and close facility in accordance with established procedures
Follow up on daily operational needs and communicate all facility issues as appropriate
Troubleshoot and repair lockers, photo equipment, photo booths, haystack dryers and other equipment
Carry out supervisory responsibilities in accordance with the organization's policies and applicable laws including training ambassadors; planning, assigning and directing work; Access performance; rewarding and disciplining ambassadors; addressing complaints and resolving problems
Ensure meal and rest periods are provided to ambassadors as required by Company policy
Successfully monitor labor management for operation (ex: sales goals, labor, line schedule targets, and progress updates to the team throughout the day)
Monitor stock inventory for facility, to include damage and min/max, and elevate issues to Supervisor
Monitor safety of ambassadors and merchandise facilities
Sign off on customer refunds up to $50.00
Maintain safety and integrity of assigned location; ensures ambassadors follow safety procedures in accordance with established safety guideline and take appropriate action; ensures ambassadors have appropriate PPE for work location
Other duties as assigned
Occasionally assist other locations and areas in the park as needed.