Assistant Supervisor-Security Operations

Mayo Clinic•Red Wing, MN

9d•$28 - $38•Hybrid

About The Position

Mayo Clinic is a renowned healthcare provider, recognized for its top-tier specialty rankings and commitment to both patient needs and employee well-being. We invest in competitive compensation and comprehensive benefits, offering continuous education and advancement opportunities for a long and successful career. This role involves assisting in the oversight of Security Officers, participating in hiring and training, and performing routine security functions as needed. The Assistant Supervisor acts as a point of contact during emergencies until leadership arrives, enforces Mayo policies, responds to incidents, and may operate from Security control centers. The position requires adaptability to stressful situations, effective management of altercations and crises, and strong communication skills via two-way radio. Physical demands include walking, standing, stooping, bending, lifting, pulling, climbing, reaching, pushing, and occasionally running, with the ability to navigate stairwells quickly and assist in emergency evacuations. Travel between various Mayo Clinic Health System locations is required. The role may involve carrying and deploying a taser. Sponsorship for visas is not provided for this position. The selection process may include an OnDemand (pre-recorded) interview.

Requirements

Bachelor’s degree with one year of security, healthcare, law enforcement or military experience.
Associates degree with three years of security, healthcare, law enforcement or military experience.
HS/GED with five years of security, healthcare, law enforcement or military experience.
Previous security experience.
Able to work independently and in a team-environment.
Requires strong sense of customer service and interpersonal skills to interact with patients, visitors and employees.
Requires strong written and verbal skills.
Strong problem solving skills are necessary.
Has the ability to read and communicate effectively in a pleasant, courteous, professional and friendly manner.
Maintains a professional appearance at all times per organizational and department standards.
Can restrain potentially violent individuals.
Demonstrated ability to remain calm and assume control of emergency situations.
Staff must participate in routine and ongoing training and development programs as required by the organization or department.
Must have and maintain a valid driver's license and acceptable driving record in accordance with Mayo Clinic Policy.

Nice To Haves

Bachelor's degree preferred.
Experience in a healthcare setting preferred.
Experience in patrolling, incident report writing, defensive tactics, emergency response, lock/unlock procedures, door access, and CCTV camera operation.
Experience with Windows XP or newer as well as intermediate skills in Microsoft Office software applications.
Technical aptitude to work with Security Technology is preferred.
Must obtain Advanced Level Certification from the International Association for Healthcare Security and Safety (IAHSS) within 12 months.
Training certification in AVADE Workplace Violence Training, basic CPR and AED, required within 1 year.
Defensive tactics certification required within 1 year.

Responsibilities

Assists in overseeing the activities and supervision of Security Officers on an assigned shift by providing input, recommending appropriate action, and dissemination of information.
Participates in the hiring and training of new Security Officers.
Provides input into staff appraisals and assists with timekeeping duties on occasion.
Performs routine security officer functions as needed in conjunction with Asst. Supervisor duties.
Supports and instills Mayo Clinic's mission, vision, and values within the department.
May be the point of contact in an emergency situation until Security Leadership is on site.
May utilize security vehicle on a regular or occasional basis.
Enforces Mayo policies and responds to complaints and service calls for wrongdoing.
Prepares incident reports/activity logs.
May work in the Security control centers.
Adapts to unpredictable and stressful situations.
Manages altercations and emergency crises in an effective and professional manner.
Operates and communicates on a two-way radio.
Exhibits good judgment, maturity, initiative, tact and diplomacy when dealing with people in stressful situations.
Frequently walking, standing, stooping, bending, lifting, pulling, climbing, reaching, and pushing, and occasionally running.
Able to move quickly up and down stairwells, from the ground floor up to the top floor of each building without assistance.
Assists patients, volunteers, visitors, and staff with emergency evacuations, including evacuations in stairwells, to include handling emergency evacuation devices used to transport patients and others to safety.
Makes effective decisions as an emergency first responder.
Is confident in stressful situations, and works as a team member with other emergency responders, including law enforcement and fire/rescue personnel.
Travel between Red Wing, Lake City, Cannon Falls, Zumbrota, Plainview, and Ellsworth hospitals/clinics will be required.
Able to work nights and weekends for security and protection assignments and when required by emergency or special situations.
This position may be required to carry and deploy a taser.