Security Operations Supervisor

Louisiana Community and Technical College System • Lafayette, LA

2d • $48,300 - $56,300 • Onsite

About The Position

The Security Operations Supervisor coordinates and supervises the daily operations of contracted security personnel assigned to South Louisiana Community College locations. This role acts as the field supervisor for the Office of Campus Security at the Lafayette Campus, responding to incidents, preparing reports, and coordinating security personnel schedules. The supervisor is also responsible for training new personnel, performing payroll administration, and serving as a liaison between the College and the security services provider. Key duties include monitoring access control, conducting security audits, supporting the parking program, and being available for emergencies 24/7. The position may require fulfilling post duties at other SoLAcc campuses on occasion. The role emphasizes professionalism, integrity, sound judgment, and accountability in all interactions and operational activities, fostering a culture of safety and customer service among security personnel. The supervisor supports campus security procedures, assists with incident reviews, and contributes to safety and emergency preparedness initiatives, working with public safety agencies when necessary and reporting student-related incidents to Judicial Services. Team relations involve supporting emergency preparedness efforts, including drills and training activities.

Requirements

• Two years of experience in a security, safety, or risk management-related field
• Ability to remain composed, professional, and effective during high-stress situations, emergencies, and emotionally charged interactions.
• Ability to exercise sound judgment and independent decision-making during incidents, emergencies, and operational disruptions.
• Ability to identify, assess, and appropriately respond to safety concerns, suspicious activity, policy violations, and emergency situations.
• Strong leadership and supervisory skills with the ability to coordinate, direct, and evaluate contracted security personnel and operational activities.
• Ability to maintain accountability and performance standards for contracted security personnel through inspections, coaching, training, and operational oversight.
• Ability to professionally manage conflict, de-escalate tense situations, and interact effectively with diverse populations.
• Strong interpersonal and communication skills with the ability to establish and maintain effective working relationships with employees, students, contractors, public safety agencies, and campus leadership.
• Ability to coordinate operational activities with external vendors, law enforcement agencies, emergency responders, and institutional stakeholders.
• Ability to organize, prioritize, and manage multiple operational responsibilities simultaneously in a fast-paced environment.
• Ability to work independently and fulfill responsibilities with minimal supervision.
• Ability to maintain confidentiality and professionalism while handling sensitive incidents, reports, records, investigations, or security-related information.
• Strong attention to detail and ability to maintain accurate reports, logs, schedules, payroll records, and operational documentation.
• Ability to prepare detailed incident reports and clearly express information in concise written form.
• Ability to analyze and interpret incident information, operational data, and security concerns and implement appropriate corrective action.
• Ability to read, comprehend, and apply applicable laws, regulations, institutional policies, emergency procedures, and campus security protocols.
• Knowledge of physical security principles, access control procedures, emergency response practices, and campus safety operations.
• Knowledge of workplace safety principles, incident response procedures, and emergency preparedness concepts.
• Ability to conduct inspections, security audits, and operational assessments to identify risks or procedural deficiencies.
• Ability to support emergency preparedness activities including drills, exercises, evacuation procedures, lockdown protocols, and active threat response initiatives.
• Proficiency in Microsoft Office applications including Outlook, Word, Excel, and Teams.
• Ability to learn and utilize security-related technology systems including access control systems, surveillance platforms, incident reporting systems, scheduling systems, and work order platforms.
• Ability to maintain accurate electronic records and operational documentation.
• Ability to perform payroll verification, scheduling coordination, and administrative tracking functions accurately and efficiently.
• Strong customer service orientation with the ability to provide professional assistance to students, employees, visitors, and community partners.
• Ability to respond to operational needs, incidents, or emergencies outside of standard working hours when necessary.
• Criminal Background Clearance required.
• Valid driver's license required.

Nice To Haves

• Two years of supervisory experience in a security, safety, or risk management-related field.

Responsibilities

• Coordinates and supervises the daily operations of contracted security personnel.
• Acts as the field supervisor for the Office of Campus Security at the Lafayette Campus, responding to incidents and preparing reports.
• Coordinates scheduling for contracted security personnel.
• Conducts onboarding and operational training for contracted security personnel.
• Performs payroll administration and verification for contracted security personnel.
• Serves as a liaison between the College and the contracted security services provider.
• Assists in monitoring compliance with all access control procedures and security policies.
• Conducts routine inspections and security audits.
• Supports the College's parking program and management of event parking.
• Capable of performing all essential duties and responding to emergencies 24/7.
• May be required to fulfill post duties at other SoLAcc campuses.
• Demonstrates professionalism, integrity, and sound judgment.
• Consistently models professional behavior, appearance, and communication standards.
• Maintains a calm, composed, and solutions-oriented demeanor during emergencies.
• Exercises accountability by consistently following through on assigned responsibilities.
• Demonstrates reliability through predictable attendance, punctuality, and responsiveness.
• Maintains strict confidentiality regarding sensitive security information.
• Fosters a culture of safety, professionalism, accountability, and customer service.
• Supports a team-oriented work environment through collaboration and cooperation.
• Demonstrates initiative by identifying operational concerns and taking appropriate action.
• Adapts professionally to changing operational priorities and needs.
• Demonstrates fairness, consistency, and professionalism when addressing performance concerns.
• Maintains situational awareness and proactively monitors safety concerns.
• Demonstrates commitment to continuous improvement through training and feedback.
• Maintains effective working relationships with students, employees, contractors, and law enforcement agencies.
• Complies with all College policies, procedures, safety standards, and regulatory requirements.
• Utilizes College resources responsibly.
• Supports and reinforces the mission, values, and operational standards of South Louisiana Community College.
• Ensures contracted security services align with institutional expectations.
• Supports implementation of campus security procedures and protocols.
• Assists with documenting and reviewing security incidents.
• Supports the development and refinement of campus safety and emergency preparedness initiatives.
• Works with local and state public safety agencies when required.
• Reports all relevant student-related incidents to the Office of Judicial Services.
• Supports emergency preparedness efforts for the Lafayette Campus.
• Assists with coordinating emergency response drills.

Benefits

• Retirement
• Multiple medical insurance options
• Supplemental insurances (dental, term life, disability, accident, vision, etc.)
• Tax Saver Flexible Benefits Plan (saves tax dollars on some child care and medical expenses)
• Holidays (14 per year, typically includes longer break at Christmas)
• Generous annual (vacation) and sick leave benefits
• Employee Assistance Program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed