Assistant Supervisor, Park Operations

SeaWorld•San Antonio, TX

8d•Onsite

About The Position

At SeaWorld, we're passionate about caring for animals. In fact, we've already rescued over 40,000 animals (and counting!). And we can save you from being stuck in just another job. Join us and help bring joy, excitement, and lasting memories to people from around the world. We're seeking enthusiastic, dedicated, and hard-working individuals to become our Ambassadors. Join us and play an important part on our incredible team! Note: 3 Full Days of Availability and Prior Theme Park/Hospitality Experience required. Possible consideration if 2 Day Availability on Sat & Sun! Do you have an outgoing and uplifting spirit to consistently put a smile on someone’s face? Do you have the ability to take action and turn every interaction into a positive guest experience? Then we’ve got a great opportunity for you to connect with our guests and keep them coming back for more.

Requirements

Must be at least 16 years old; Must be at least 18 years old for certain venues.
Must be able to provide approved footwear (e.g. approved non-slip shoes, steel-toed shoes, specified color requirements, etc.) upon first date of employment.
Must have a minimum of three (3) months park experience or (3) months external leadership experience in the hospitality industry.
Must have a working knowledge of the English language with excellent verbal and written communication skills.
Provides excellent guest service to guests and ambassadors.
Must be able to walk and stand for long periods of time in extreme weather conditions
Must be willing to work a flexible schedule that includes weekdays, weekends, evenings, and holidays
Consistently practices safe work habits including, but not limited to the use of personal protective equipment, lifting, and reporting of unsafe situations.
Must be willing to comply with and ensure ambassadors comply with all SEA grooming guidelines and employment standards.
Must be able to successfully complete all legal, company and department training requirements to include but not limited to passing required tests and certifications within established timelines

Nice To Haves

3 Full Days of Availability and Prior Theme Park/Hospitality Experience required.
Possible consideration if 2 Day Availability on Sat & Sun!

Responsibilities

Responsible for supervising a shift within a specific outlet
Establishes and maintains a positive atmosphere which ensures the highest level of ambassador performance and guest service while enforcing and complying with safety procedures and guidelines.
Supervises, trains and coach ambassadors while ensuring proper training and development in accordance with SEA guidelines, such as minor infractions (i.e. attendance, grooming, etc.).
Accurately tracks ambassador labor to include daily scheduling and break management.
Complies with area opening and closing procedures and ensures all ambassadors complete tasks within a timely manner.
Ensure cleanliness standards are met in/on restrooms, pathways, and other areas as designated by leadership.
Assist ambassadors with animal program check-ins, rescheduling, and any issues that may arise.