Park Operations Specialist

Travis County•Tx, TX

8d•Onsite

About The Position

The Park Operations Specialist is an entry-level position in the Park operations classification. The role provides accurate information to park visitors, supports customer service and positive public relations, patrols park areas, monitors visitor activity, and assists with enforcing park rules and regulations. The position helps maintain consistent park operations by applying established policies, procedures, standard operating procedures, and guidelines, and may open or close parks. Depending on assignment, duties may include staffing a fee booth; collecting, safeguarding, recording, reconciling, and depositing park revenues; using a Point of Sale system; handling cash and calculating change; and controlling and distributing permits. The specialist also assists with light maintenance, interpretive tours and programs, medical emergencies and rescues, and administrative and park project work. The role leads and trains seasonal Park Technician I and II employees and may assist supervisors with scheduling, work plans, and other assigned projects. The position is based at Bee Creek Sports Complex in Spicewood, Texas. The schedule is Sunday through Wednesday on a closing shift, which can vary with the reservation schedule. Some holidays, nights, and weekends are worked. Employees may be assigned to business continuity efforts outside their normal job functions. Criminal, driving, education, and employment background checks are required.

Requirements

High school diploma or GED equivalent and two years of parks experience, including two years of cash-handling and customer-service experience; or an equivalent combination of education and experience sufficient to perform the job duties.
Valid Texas Driver's License.
Knowledge of applicable federal, state, local, and county laws, rules, regulations, guidelines, and safety practices.
Knowledge of computer equipment and word processing, spreadsheets, databases, and other software packages.
Knowledge of business letter writing, grammar, punctuation, and report preparation; customer service; fundamental leadership techniques; and the policies, practices, procedures, and terminology of the assigned function.
Knowledge of Point of Sale systems, cash handling, calculating change, recordkeeping, and reconciliation procedures.
Skill in supervising and training staff and supervising park revenue collection.
Skill in enforcing rules tactfully and authoritatively; bookkeeping and mathematics; verbal and written communication; customer service; conflict and complaint resolution; sound judgment; problem-solving; decision-making; and time management.
Ability to lead, motivate, train, and oversee subordinate staff; coordinate others’ work; and work independently and as part of a team.
Ability to read and interpret documents, understand and carry out verbal and written instructions, and accurately learn and share park information, rules, and regulations.
Ability to develop educational programs and make presentations; organize, plan, prioritize, manage time, meet timelines, and perform multiple tasks with frequent interruptions.
Ability to establish and maintain effective working relationships with the public, County employees and officials, departmental clientele, and representatives of outside agencies.
Ability to resolve disputes between user groups, visitors, and employees and to complete and record cash transactions accurately.
Ability to operate a Point of Sale system, handle cash, calculate change, reconcile transactions, and maintain records.
Ability to perform the physical requirements of the job, including lifting or carrying up to 20–50 pounds and the listed movements and activities.
Some positions require driving.

Nice To Haves

Bilingual in Spanish and English.
First Aid or CPR certification, or Texas Department of State Health Services Emergency Medical Technician certification.

Responsibilities

Assist park supervisors with administrative tasks, including purchase requests, work orders, permit and asset inventory, event planning and coordination, and annual work plan projects.
Provide visitors and other customers with accurate information about parks and park rules, deliver customer service, and foster positive public relations.
Patrol and monitor visitor activity and assist with enforcing park rules and regulations.
Report incidents, hazards, and violations of park rules; perform traffic control within the assigned park as needed.
Assist with light maintenance, including restroom checks, spot cleaning, litter control, and facility cleanup and preparation.
Close the park and, as assigned, assist with opening park operations.
Work as a team member or independently on park projects and assignments.
Collect, safeguard, and accurately record park fees and assist with revenue reconciliation and deposits.
Assist with medical emergency calls and rescues.
Lead and train seasonal Park Technician I and II subordinates; train, schedule, and coordinate the work of subordinate staff as assigned.
Participate in park interpretive tours and programs.
Perform other job-related duties as assigned.