Assistant Supervisor DO Services

Hillside•City of Rochester, NY

4h•$23 - $31

About The Position

The Assistant Supervisor DO Services is a hands-on, first-level lead role that primarily functions as a senior direct care staff member. The role partners with skilled professionals, youth, and families to provide family-driven, youth-guided, trauma-informed, and culturally competent services in various settings. The position helps youth reach their full potential by creating a safe, nurturing, and peaceful environment that supports the development of life and social skills. The Assistant Supervisor provides guidance, reflective feedback, and mentorship to unit staff; supports treatment planning and documentation; helps organize schedules and activities; and partners with the Supervisor to delegate work and develop staff. The role also responds to emergencies, performs Direct Support Professional duties, and ensures compliance with funder requirements, regulations, agency policies, and applicable laws. In the absence of the IRA’s Site Supervisor, the Assistant Supervisor performs routine supervisory functions, including supporting compliance, staffing and scheduling, personnel needs, petty cash, environmental and vehicle needs, and serving as a communication liaison on IRA matters as directed by leadership. A high school diploma or GED and at least two years of related work experience are required. Successful completion of AMAP training is required, and CPR certification is required or must be obtained within 60 days of hire. An unrestricted, valid New York State driver’s license held for at least one year, a clean driving record, and insurance coverage meeting agency standards are preferred. The position requires variable scheduling, including evenings and weekends, and may involve physical restraint of clients weighing 50 to 300 pounds.

Requirements

High school diploma or GED.
At least two years of related work experience.
Successful completion of Approved Medication Administrative Personnel (AMAP) training.
CPR certification, or obtain certification within 60 days of hire.
Demonstrated emotional competence and good judgment in building productive relationships with individuals and families while implementing rules, expectations, and routines.
Ability to complete required documentation promptly and in accordance with established policies and regulations.
Ability to recognize and address escalating and dysregulated youth behavior and use behavior-management and Strategies for Crisis Intervention and Prevention (SCIP) training, including physical interventions (holds).
Problem-solving and conflict-resolution skills.
Consistently demonstrate ethical and professional conduct.
Ability to work a variable schedule, including evenings and weekends.
Ability to meet the stated physical demands, including lifting and carrying items and potentially physically restraining clients weighing 50 to 300 pounds.

Nice To Haves

Unrestricted, valid New York State driver’s license held for at least one year.
Clean driving record.
Minimum insurance coverage that meets agency standards.

Responsibilities

Create a safe, nurturing, and peaceful environment that supports the development of life and social skills for individuals receiving services.
Provide guidance, reflective feedback, and mentorship to unit staff to support the development, implementation, and documentation of treatment goals and objectives.
Recognize and address challenging individual behavior using provided training.
Support the organization and communication of individual schedules and activities.
Partner with the Supervisor to delegate tasks in alignment with staff strengths and interests.
Ensure staff receive ongoing professional development to enhance their ability to take on a wider range of responsibilities.
Manage and appropriately prioritize responses to emergency situations.
Perform the duties of a Direct Support professional.
Ensure and enforce adherence to funder requirements and regulations.
Comply with Hillside policies and procedures and applicable governmental laws, regulations, and guidelines.
In the absence of the IRA’s Site Supervisor, maintain routine responsibilities supporting regulatory and funder compliance, including staffing and scheduling, personnel needs, petty cash accounts, and the IRA’s environmental and vehicle needs.
With support from the DO Services Leadership Team, act as the lead communication liaison on IRA matters requiring supervisory guidance, decisions, or follow-up, as directed by the site’s Unit Manager or other team leadership.
Perform other duties as assigned.
Complete required documentation promptly and in accordance with policies and regulations.
Recognize and address escalating or dysregulated youth behavior using behavior-management and SCIP training, including physical interventions when needed.