Assistant Supervisor - Environmental Services

Mayo Clinic • Rochester, MN

5d • Onsite

About The Position

The Assistant Supervisor, Facilities Management provides on-site operational leadership to help maintain a clean, safe, and patient-centered environment. The role directs daily activities and staffing coverage, supports onboarding and ongoing staff training, and provides informal coaching while escalating performance concerns as needed. The Assistant Supervisor monitors service quality, safety practices, and compliance; uses departmental systems such as Nuvolo and Epic for work order management, documentation, and communication; and identifies operational or workflow issues for improvement.

The position serves as a key point of contact for internal customers, vendors, and cross-functional partners to resolve issues and coordinate services. Additional responsibilities include assisting with hiring processes, supporting workforce planning needs, and representing leadership during assigned shifts. Supervisors retain final decision-making authority.

Requirements

• A two-year degree with one year of related experience, or a high school diploma/GED with two years of related experience.
• Valid driver's license.
• Experience in environmental services, healthcare support services, or a related operational field.
• Strong communication, interpersonal, organizational, and problem-solving skills.
• Ability to multitask, prioritize, and work independently within defined authority.
• Proficiency with computers and operating systems.
• Ability to use data to make informed decisions.
• Commitment to customer service, safety, confidentiality, professionalism, and teamwork.
• Flexibility and willingness to occasionally support different shifts or operational needs as required.

Nice To Haves

• Post-secondary education.
• Prior lead or supervisory experience.

Responsibilities

• Direct daily activities and staffing coverage.
• Support staff onboarding and ongoing training.
• Provide informal coaching and escalate performance concerns as needed.
• Monitor service quality, safety practices, and compliance.
• Use Nuvolo and Epic for work order management, documentation, and communication.
• Identify operational and workflow issues for improvement.
• Serve as a key contact for internal customers, vendors, and cross-functional partners to resolve issues and coordinate services.
• Assist with hiring processes and support workforce planning needs.
• Represent leadership during assigned shifts, within the authority delegated by supervisors.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree