Assistant Supervisor - Environmental Services

Mayo Clinic • Rochester, MN

6d • $25 - $37

About The Position

The Assistant Supervisor, Facilities Management provides on-site operational leadership to help maintain a clean, safe, and patient-centered environment. The role directs daily activities and staffing coverage, supports onboarding and ongoing training, and provides informal coaching while escalating performance concerns when needed. It monitors service quality, safety practices, and compliance; uses departmental systems such as Nuvolo and Epic for work-order management, documentation, and communication; and identifies operational or workflow issues for improvement. The Assistant Supervisor is a key point of contact for internal customers, vendors, and cross-functional partners to resolve issues and coordinate services. The position also assists with hiring, supports workforce planning, and represents leadership during assigned shifts, while supervisors retain final decision-making authority.

Requirements

• Two-year degree with one year of related experience, or high school diploma/GED with two years of related experience.
• Valid driver's license.
• Experience in environmental services, healthcare support services, or a related operational field.
• Strong communication, interpersonal, organizational, and problem-solving skills.
• Ability to multitask, prioritize, and work independently within defined authority.
• Proficiency with computers and operating systems.
• Ability to use data to make informed decisions.
• Commitment to customer service, safety, confidentiality, professionalism, and teamwork.
• Flexibility and willingness to occasionally support different shifts or operational needs.

Nice To Haves

• Post-secondary education.
• Prior lead or supervisory experience.

Responsibilities

• Direct daily activities and staffing coverage.
• Support staff onboarding and ongoing training, and provide informal coaching.
• Escalate performance concerns as needed.
• Monitor service quality, safety practices, and compliance.
• Use departmental systems, including Nuvolo and Epic, for work-order management, documentation, and communication.
• Identify operational and workflow issues for improvement.
• Serve as a point of contact for internal customers, vendors, and cross-functional partners to resolve issues and coordinate services.
• Assist with hiring processes and support workforce planning needs.
• Represent leadership during assigned shifts, while supervisors retain final decision-making authority.

Benefits

• Multiple medical plan options.
• Dental coverage through Delta Dental or a reimbursement account for flexible coverage.
• Affordable vision plan with a national network.
• Health Savings Account and Flexible Spending Accounts for eligible expenses.
• Competitive retirement package.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree