Studio Sales & Operations - Assistant Studio Manager

Orange Theory Fitness•San Diego, CA

About The Position

The Assistant Studio Manager works closely with the Studio Manager to ensure front-of-house operations run smoothly. The role supports studio effectiveness and efficiency, sales and billing operations, membership goals, customer service, staff onboarding and training, and overall studio operations. The Assistant Studio Manager shadows the Studio Manager to learn the studio’s responsibilities and operations and serves as backup when the Studio Manager is unavailable. The position also requires compliance with Orangetheory Fitness and MDMS policies and applicable local, state, and federal laws.

Requirements

Strong customer-service skills, including responding promptly to facility needs and member requests and anticipating the needs of the studio, staff, and members.
High energy and the ability to motivate a large group of people.
Excellent written and verbal communication skills, with the ability to communicate clearly, concisely, and respectfully.
Ability to think independently and exercise discretion and independent judgment.
Effective decision-making skills, including evaluating possible outcomes and making decisions in the best interests of Orangetheory Fitness.
Collaborative team orientation and interest in cross-functional work.
Honesty, integrity, and accountability.

Responsibilities

Work collaboratively with the Studio Manager, Head Trainer, coaches, and sales staff to improve company effectiveness and efficiency.
Oversee sales, the billing process, and studio systems.
Manage the studio’s daily, weekly, and monthly membership goals.
Establish and maintain an effective referral program.
Maintain accurate records using established sales systems.
Organize prospects and new members in the Mindbody CRM system and ensure timely follow-up by phone, text, or email.
Conduct telephone inquiries, follow-up calls, and customer care calls.
Greet members and guests promptly and enthusiastically.
Follow up through the Retention Member Program and ensure superior customer service.
Process cash and credit card transactions accurately.
Respond promptly to member requests, inquiries, and concerns.
Onboard clients using Client Intake Forms and FP Agreements.
Work with the fitness team to ensure processes are fulfilled.
Follow daily studio cleaning checklists and maintain an organized, clean studio.
Attend and participate in relevant Orangetheory Fitness training programs.
Help manage and participate in events, including marketing events.
Onboard, train, and supervise studio staff.
Participate in weekly and monthly sales meetings with the Studio Manager, Head Trainer, and owners.
Shadow the Studio Manager to learn the studio’s responsibilities and operations.
Provide backup for the Studio Manager when they are unavailable.
Comply with Orangetheory Fitness and MDMS business and employment policies and applicable local, state, and federal laws.