Studio Sales & Operations - Sales Associate

Orange Theory Fitness•San Diego, CA

About The Position

The Sales Associate supports front-of-house operations at an Orangetheory Fitness studio, focusing on premium customer service and achieving sales expectations. The role is responsible for meeting and exceeding sales performance indicators, including membership sales and renewals, retail and concession sales, and maximizing workout traffic. The position also supports a clean, organized, and welcoming studio environment and works closely with the Fitness Team to ensure studio processes are completed. The role requires participation in one to two scheduled Orangetheory workouts per week and attendance at relevant training programs. The employer offers paid training and certifications, competitive base pay with opportunities for commission, bonuses, and other incentives, a free studio membership, product discounts, flexible scheduling, a fitness-casual dress code, and a collaborative work environment.

Requirements

Excellent customer service skills.
Previous sales experience and strong sales skills.
Strong verbal and written communication skills.
Ability to multitask and excel in a busy environment.
Functional computer skills, including basic Microsoft Word and Excel, internet use, and basic software use.
High school diploma.
Ability to work and function in an Orange Team environment.
Flexibility to work day, evening, and/or weekend hours as needed.

Nice To Haves

Experience working in a sales quota-bearing structure is highly preferred.
Being health- and fitness-minded is strongly preferred.

Responsibilities

Establish and maintain an effective referral program.
Maintain accurate records using established Orangetheory sales systems.
Conduct telephone inquiries, follow-up calls, and customer-care calls.
Lead studio previews for prospects and fitness program holders.
Greet members and guests promptly and enthusiastically to create a friendly, positive entrance to the studio.
Follow the daily studio cleaning checklist before, during, and after shifts.
Participate in one to two scheduled Orangetheory workouts per week.
Maintain an organized and clean lobby and front-desk area.
Process cash and credit-card transactions accurately.
Follow up with and follow through on activities for prospective clients.
Respond immediately to member requests, inquiries, and concerns.
Onboard clients using Client Intake Forms and FP Agreements.
Work closely with the Fitness Team to ensure processes are fulfilled.
Attend and participate in relevant Orangetheory training programs.
Generate new leads through current members, influencers, community outreach, and social media.
Convert leads into members and contact new leads in a timely manner.
Contact potential clients through cold calls and emails.