Studio Sales & Operations - Sales Associate

Orange Theory Fitness•Long Beach, CA

About The Position

The Sales Associate supports front-of-house fitness studio operations, with an emphasis on premium customer service and achieving sales expectations. The role is responsible for meeting and exceeding sales performance indicators, including membership sales and renewals, retail and concession sales, and maximizing workout traffic. The position also helps maintain an organized, clean, and welcoming studio environment and works closely with the Fitness Team to ensure studio processes are fulfilled. Orangetheory Fitness describes its workout as a one-hour, full-body heart-rate-zone and strength-training session designed to provide a personalized group experience. Its vision is to be the trusted global leader of innovative heart-rate-based interval training, and its stated values are Passion, Integrity, Accountability, Innovation, and Community.

Requirements

Excellent customer service skills.
Previous sales experience and strong sales skills.
Strong verbal and written communication skills.
Ability to multitask and excel in a busy environment.
Functional computer skills, including basic MS Office programs (Word and Excel), internet use, and basic computer software use.
High school diploma.
Ability to work and function in an ORANGE TEAM environment.
Flexibility to work day, evening, and/or weekend hours as needed.

Nice To Haves

Experience working in a sales-quota-bearing structure is highly preferred.
People who are health- and fitness-minded are strongly preferred.

Responsibilities

Establish and maintain an effective referral program.
Maintain accurate records using established OTF sales systems.
Conduct telephone inquiries, follow-up calls, and customer-care calls.
Lead studio previews for prospects and/or fitness program holders.
Greet members and guests promptly and enthusiastically to create a friendly, positive entrance to the studio.
Accurately follow the daily studio cleaning checklist before, during, and after shifts.
Participate in one or two scheduled OTF workouts per week.
Maintain an organized and clean lobby and front-desk area.
Process cash and credit-card transactions accurately.
Follow up and follow through with prospective clients.
Respond immediately to member requests, inquiries, and concerns.
Onboard OTF clients using Client Intake Forms and FP Agreements.
Work closely with the Fitness Team to ensure processes are fulfilled.
Attend and participate in relevant OTF training programs.
Generate leads through current members, influencers, community outreach, and social media.
Convert leads into members and contact new leads promptly.
Contact potential clients through cold calls and emails.
Meet and exceed sales indicators, including membership sales and renewals, retail and concession sales, and workout traffic.