Assistant Studio Manager, Washington D.C.

SoulCycle•Washington, DC

12d

About The Position

SoulCycle is seeking an Assistant Studio Manager to contribute to company growth by efficiently managing a studio and leading its team. The role supports the studio’s daily operations and success, and calls for a customer-focused, organized, adaptable person who can solve problems creatively and learn on the fly. The ideal candidate embodies integrity and confidence, serves as a role model, and is passionate about SoulCycle’s culture and brand. The Assistant Studio Manager helps foster an open, inclusive community and a positive studio culture; builds relationships with the team, instructors, riders, and local community; and supports exceptional hospitality. The role also oversees operational processes, scheduling, facility upkeep, planning, and deadlines, while supporting the Studio Manager with business plans, company initiatives, ridership goals, and retail growth.

Requirements

Superior customer service and hospitality skills.
Strong organizational skills and the ability to prioritize multiple tasks and meet deadlines.
Ability to communicate clearly with team members, clients, and management.
Ability to work flexible, non-traditional hours, including weekends.
Availability to work peak holiday shifts.
Personal passion for fitness and/or the SoulCycle brand.
Legal right to work in the United States.

Responsibilities

Foster the SoulCycle community and culture in the studio and create an environment where the studio team enjoys coming to work.
Build and maintain relationships with studio team members, instructors, riders, and the local community.
Identify and address conflicts, acknowledge team achievements, and manage change within the studio.
Support the team in addressing rider requests and provide exceptional hospitality to riders and staff.
Manage conflict confidently in high-pressure situations and develop meaningful connections with riders.
Learn and follow studio-specific and company-wide operational procedures and policies.
Transition the team and studio to new processes and ways of working.
Develop and maintain schedules so that operating processes are completed.
Set priorities, meet deadlines, and create checklists and operational schedules to maintain the facility.
Plan projects, manage the role’s schedule, and complete business-critical projects under pressure.
Support the Studio Manager in developing business plans to meet and exceed ridership and retail goals.
Help ensure company-wide initiatives are executed in the studio.
Develop a retail sales plan and work with the retail team to identify opportunities to grow retail business.