Assistant Studio Manager, Washington D.C.

Equinox•Washington, DC

About The Position

SoulCycle is seeking an Assistant Studio Manager to contribute to company growth by efficiently managing a studio and leading its team. The role supports the studio’s daily operations and success. The ideal candidate is passionate about SoulCycle’s culture and brand, is interpersonally skilled and organized, focuses on customers, and can creatively solve problems and adapt quickly. The position calls for integrity, confidence, and serving as a role model. The Assistant Studio Manager fosters the studio community and culture, builds relationships with the team, instructors, riders, and local community, and addresses conflicts and change. They provide exceptional hospitality, support rider requests, and manage conflict in high-pressure situations. They maintain expertise in operational procedures, adapt the team to new processes, and develop schedules and checklists to ensure operations and facility upkeep. The role also includes setting priorities, planning projects, meeting deadlines, and supporting the Studio Manager with business plans, ridership and retail goals, and execution of company-wide initiatives. The Assistant Studio Manager develops a retail sales plan and works with the retail team to identify opportunities to grow the studio’s retail business.

Requirements

Superior customer service and hospitality skills.
Highly organized, with the ability to prioritize multiple tasks and meet deadlines.
Strong communication skills with team members, clients, and management.
Ability to work flexible or non-traditional hours, including weekends.
Availability to work peak holiday shifts.
Personal passion for fitness and/or the SoulCycle brand.

Responsibilities

Foster the SoulCycle community and culture in the studio.
Create a positive studio environment where the team enjoys coming to work.
Build relationships with the studio team, instructors, and local community.
Proactively identify and address conflicts within the studio.
Recognize team accomplishments and express gratitude.
Embrace and manage change within the studio and team.
Support the team in addressing rider requests and provide exceptional hospitality to riders and staff.
Inspire the team to uphold hospitality standards and company core values.
Manage conflict confidently in high-pressure situations and build meaningful relationships with riders.
Maintain expertise in studio-specific and company-wide operational procedures and policies.
Help the team and studio transition to new processes and ways of working.
Develop and maintain schedules to ensure operating processes are completed.
Solve problems and execute within company standards.
Set priorities, develop checklists and operational schedules, and plan projects to maintain the facility and meet deadlines.
Manage schedules, priorities, and business-critical deadlines, and complete projects under pressure.
Support the Studio Manager in developing business plans to reach and exceed ridership and retail goals.
Support execution of company-wide initiatives in the studio.
Develop a retail sales plan aligned with the studio’s goals.
Work with the retail team to identify opportunities to grow retail business.