Assistant Student Loan Manager - Financial Aid

University of Massachusetts • Lowell, MA

3d • $54,217 - $69,126

About The Position

The Assistant Student Loan Manager is responsible for processing private educational loans and Federal Direct PLUS Parent and Graduate loans handled through the Financial Aid Office. The role manages loan origination, certification, disbursement, and award adjustments, and conducts proactive outreach to support timely and accurate processing.

The Assistant Student Loan Manager assists with federal aggregate loan reviews, monthly loan reconciliation, awarding students approaching aggregate loan limits, and processing loan change requests. The role also handles student loan inquiries by phone, email, and Salesforce cases, and supports Solution Center specialists with loan-related questions.

This SEIU 888 Professional Union position is Grade P15. The anticipated salary range based on qualifications and experience is $54,217 to $69,126, with a 25th-quartile salary of $61,672. Applications will be reviewed beginning immediately and accepted until the position is filled, although the posting may close once enough qualified applications are received. A resume, cover letter, and names and contact information for three references are required.

Requirements

• Earned bachelor's degree.
• At least one year of experience in a highly automated financial aid office, or an equivalent combination of education, training, and experience.
• Ability to work with a diverse population.

Nice To Haves

• Strong computer skills, including Microsoft Office Suite.
• Excellent interpersonal and public communication skills.
• Ability to work effectively in a fast-paced environment.
• Flexibility to work evening and weekend hours as needed.
• Understanding of technology used to deliver student financial aid.
• Willingness to embrace technology and use it to enhance service to students.

Responsibilities

• Process private educational loans and Federal Direct PLUS Parent and Graduate loans through the Financial Aid Office.
• Manage loan origination, certification, disbursement, and award adjustments.
• Conduct proactive outreach to ensure loan requests are processed accurately and on time.
• Assist with federal aggregate loan reviews and monthly loan reconciliation.
• Award students who are close to aggregate loan limits.
• Process loan change requests.
• Manage student loan inquiries received by phone, email, and Salesforce cases.
• Support Solution Center specialists with loan-related inquiries.
• Maintain continuity of processing during peak workloads and adjust to regulatory, environmental, and operational changes.

What This Job Offers

• Job Type: Full-time