Assistant Student Loan Manager - Financial Aid

UMass Lowell•Lowell, MA

About The Position

The Assistant Student Loan Manager is responsible for processing private educational loan programs and Federal Direct PLUS Parent/Graduate loans through the Financial Aid Office. The role manages loan origination, certification, disbursement, and award adjustments, and conducts proactive outreach to support timely and accurate processing of loan requests. The Assistant Student Loan Manager assists with federal aggregate loan reviews, monthly loan reconciliation, awarding students who are close to aggregate loan limits, and processing loan change requests. The role also manages student loan inquiries received by phone, email, and Salesforce cases, and supports Solution Center specialists with loan-related inquiries. The position requires discretion and independent judgment. Improper application of regulations may result in fines or loss of eligibility at the student or institutional level. The employee ensures processing continuity during peak workloads and adapts to changing regulatory, environmental, and operational factors. This is a SEIU 888 Professional Union position, Grade P15. The anticipated salary range is from a minimum of $54,217 to a midpoint of $69,126, with the 25th quartile at $61,672.

Requirements

Earned bachelor’s degree.
One year or more of experience in a highly automated financial aid office, or an equivalent combination of education, training, and experience.
Ability to work with a diverse population.

Nice To Haves

Strong computer skills, including proficiency with Microsoft Office Suite.
Excellent interpersonal and public communications skills.
Ability to work effectively in a fast-paced environment.
Flexibility to work evening and weekend hours as needed.
Understanding of technology used to deliver student financial aid.
Embrace technology and appreciate how to use it to enhance service to students.

Responsibilities

Process private educational loan programs and Federal Direct PLUS Parent and Graduate loans through the Financial Aid Office.
Manage loan origination, certification, disbursement, and award adjustments.
Conduct proactive outreach to ensure timely and accurate processing of loan requests.
Assist with federal aggregate loan reviews and monthly loan reconciliation.
Award students who are close to aggregate loan limits.
Process loan change requests.
Manage student loan inquiries received by phone, email, and Salesforce cases.
Provide support to Solution Center specialists on loan-related inquiries.
Exercise discretion and independent judgment in applying regulations.
Ensure continuity of processing during peak workloads and adapt to regulatory, environmental, and operational changes.