Assistant Store Manager

1-800-FLOWERS.COM, INC.•Columbus, OH

11d

About The Position

The Assistant Store Sales Manager supports all store operations and contributes to achieving the store’s sales and profit plan. In partnership with the Store Manager, this role helps drive sales performance, deliver exceptional customer service, develop team members, maintain merchandising standards, and ensure compliance with loss control and financial procedures.

Responsibilities

Drive weekly, monthly, and annual sales goals to achieve the store’s profit plan.
Contribute to sales through personal performance and overall team results.
Support inventory control, expense management, and loss prevention initiatives.
Participate in budgeting and help implement store-level financial guidelines.
Deliver exceptional customer service, resolve concerns promptly and professionally, and follow up on outstanding service issues.
Assist with recruiting, hiring, onboarding, and training team members.
Foster a positive, productive, team-oriented work environment.
Support performance management processes, including exempt and non-exempt performance evaluations.
Motivate and develop associates to achieve individual and team goals.
Ensure adherence to brand merchandising standards and visual presentation guidelines, and execute visual objectives to maximize sales per square foot.
Follow brand “Got to Market” processes.
Maintain appropriate stock levels by ordering, rotating freezer products, and monitoring supplies.
Participate in planning and facilitating store meetings and training sessions.
Review and communicate updates from memos, emails, and product knowledge materials; use store communication tools to align staff and leadership.
Uphold waste, damage, and donation guidelines.
Complete financial reporting accurately and meet established deadlines.
Research and resolve register discrepancies.
Perform banking procedures and communicate financial issues to appropriate leadership.