Assistant Store Manager

Genuine Parts Company • Marengo, OH

1d

About The Position

The Assistant Store Manager uses automotive, customer service, operational, and leadership expertise to help operate a NAPA retail store and establish NAPA as the dominant parts supplier in the market. The role provides primary support to the Store Manager across store functions while retaining active, customer-facing sales responsibilities. It oversees store operations—including counter sales, inventory and receiving, delivery coordination, housekeeping, and other operational tasks—by coaching team members, monitoring progress, and stepping in as needed to maintain standards, coverage, and continuity. This position is designed as a developmental pathway to becoming a Store Manager.

The role may require overtime based on business needs and keyholder duties, including opening and closing the store. Performance is measured through customer satisfaction and issue resolution, sales and operational effectiveness, product knowledge and technical advising, people metrics, and store metrics.

Requirements

• High school diploma or equivalent.
• Experience in the automotive aftermarket service industry or automotive hobby/DIY world, or willingness to learn about automotive products.
• Leadership experience.
• Passion for delivering customer care and building long-term relationships.
• Ability to thrive in a very fast-paced and complex environment.
• Knowledge of cataloging and/or inventory management systems.
• Ability to lift 60 pounds in some situations.

Nice To Haves

• Technical or trade school courses or degree completion.
• Background in or passion for the automotive, heavy equipment, farm, diesel, marine, or dealership industries.
• Experience in a parts store, auction, retail store, auto body/collision, or fast-food, restaurant, or convenience-store management.
• ASE Certifications.
• NAPA Know How.

Responsibilities

• Partner daily with the Store Manager on operations, sales execution, inventory health, labor and scheduling alignment, and team performance.
• Sell actively and build customer relationships across retail and wholesale channels, including in-store, phone, and external dealer or wholesale calls as needed.
• Model expected behaviors, processes, and customer service standards.
• Execute or oversee opening and closing routines, including security, cash reconciliation, end-of-day reporting, and facility readiness.
• Handle or support administrative tasks such as scheduling input, compliance documentation, performance tracking and reporting, and basic P&L awareness items.
• Monitor and act on store metrics, including sales, inventory accuracy and turnover, customer satisfaction, cleanliness and organization, labor efficiency, and loss prevention; identify trends and solve problems.
• Provide leadership oversight, training, and performance management across store functions, including counter sales, order pulling, receiving, stocking, and delivery coordination; set expectations, coach the team, monitor outcomes, and step in when necessary.
• Support talent development through coaching and mentoring successors for advancement.
• Drive adherence to safety, asset protection, operational processes, and continuous improvement initiatives.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED