Assistant Store Manager
About The Position
As an Assistant Store Manager at Carter’s, you will represent the brand to growing families and help customers find products for the many moments in their parenting journey. You will help create a welcoming, inclusive environment for customers and employees, model service standards, and educate yourself and others about product styles, features, and benefits. You will support the Store Manager with team development, store operations, merchandising, promotional planning, and business results. The role includes customer engagement, workforce management, analyzing and communicating key performance indicators, and using company tools to track tasks and financial results. The position requires at least one year of retail or related management experience and a high school diploma or GED. Physical requirements include lifting up to 40 pounds as needed, frequent bending, stooping, reaching, pushing, and pulling, standing or walking for extended periods, and climbing a ladder. Availability may include days, nights, weekends, and holidays, with at least two closing shifts per week.
Requirements
- At least 1 year of retail or related management experience.
- High school diploma or GED.
- Effective and professional verbal and written communication skills.
- Demonstrated leadership, supervisory, and customer engagement skills.
- Proficient computer and technology skills, including Outlook, Excel, and web navigation.
- Ability to lift 40 pounds as needed and frequently bend, stoop, reach, push, and pull.
- Ability to stand or walk for extended periods and climb up and down a ladder.
- Availability may include days, nights, weekends, and holidays as scheduled, including a minimum of two closing shifts per week.
Nice To Haves
- Positive and solutions-oriented mindset.
Responsibilities
- Execute workforce management to ensure a genuine customer focus on the sales floor.
- Welcome customers, provide assistance, and explain product styles, features, and benefits.
- Foster a positive, safe, and inclusive environment for employees and customers.
- Model service standards and the omnichannel experience, and coach others to succeed.
- Analyze the business and take action to improve results by communicating and driving key performance indicators with the team.
- Build customer loyalty through company-sponsored programs, including credit.
- Assist the Store Manager with recruiting, hiring, training, and developing the store team.
- Recognize exceptional performance and redirect employees when needed.
- Plan, track, analyze, and report task completion and financial results using company tools.
- Partner with the Store Manager to plan and execute merchandising standards, promotions, markdowns, and product placement.
- Reduce loss through customer service, education, and operational controls.
Benefits
- Schedules designed to support work-life balance.
- Health benefits and mental health benefits.
- 30% discount on Carter’s brands.
- Referral bonuses.
- Tuition-free GED or bachelor’s degree opportunities, or English as a second language learning, through the Advance You program.
- Paid time off and holidays.
- Parental leave.
- Adoption assistance.
- Charitable matching gifts.
- Professional and personal development opportunities and development programs.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
