Assistant Store Manager

Community Choice Financial Family of Brands•Anniston, AL

19d•Onsite

About The Position

The Assistant Store Manager (ASM) supports customers with financial needs while developing leadership skills and gaining hands-on store management experience. The role focuses on account management, customer outreach, risk management, customer service, and helping the store meet performance, compliance, and safety standards. The ASM supports and coaches Customer Service Representatives when applicable and helps maintain store operations, security, cleanliness, and customer relationships. This is an in-person, full-time position in Anniston, Alabama, with a schedule of at least 40 hours per week, including weekends. The hourly wage is $16.00.

Requirements

High school diploma or equivalent.
At least one year of experience in customer service, sales, or retail.
At least three months of supervisory, key-holder, or relevant leadership experience.
Excellent verbal and written communication skills.
Proficiency with phones, point-of-sale systems, Microsoft Office, and other computer systems.
Must be at least 18 years old, or 19 in Alabama.
Valid driver's license, auto insurance, and a personal vehicle available for use throughout the workday; mileage is compensated.
Must complete a background check, conducted and considered in accordance with applicable law.
Ability to meet physical demands, including frequently remaining stationary and standing for up to 90% of the time; moving and transporting up to 25 pounds; moving inside and outside the store; and operating mechanical controls such as a keyboard.

Nice To Haves

Management experience in retail, convenience store, grocery, finance, service, or related industries.
Experience in check-cashing, document verification, or money order processing.
Bilingual English/Spanish; this may be required for certain locations.

Responsibilities

Offer customers financial services suited to their needs.
Assess transaction risk and evaluate and accurately process loan and pawn applications, check-cashing transactions, and ancillary products.
Complete daily call campaigns to market services, build business, and develop customer relationships and brand loyalty.
Oversee account management and recovery processes, including collection calls, while maintaining customer service and preventing losses and charge-offs.
Maintain accurate and reliable customer information in the point-of-sale system.
Provide support, coaching, and development to Customer Service Representatives when applicable, reinforcing quality standards and safety procedures.
Perform duties outside the office when applicable, including on-site vehicle appraisals, store errands, and external marketing.
Meet company performance standards through business-to-business partnerships, referrals, and participation in or hosting of in-store and community events.
Maintain office security protocols and complete opening and closing procedures, including management of the vault and cash drawer.
Help ensure compliance with company policies and procedures and local, state, and federal laws and regulations.
Help conduct store audits, create reports, and compile financial data to support compliance.
Monitor and maintain the appearance and cleanliness of the store inside and outside, address basic facility needs, and schedule maintenance services.
Work efficiently in a fast-paced, changing environment, handle multiple challenging tasks, and meet individual and team performance standards.
Conduct additional tasks as directed by leadership.
Maintain a full-time schedule with regular in-person attendance, including weekends, for at least 40 hours per week.

Benefits

Paid on-the-job training and a comprehensive new-hire program.
Access to a learning management system with e-learning modules for professional and personal development.
Cross-brand training that may support opportunities across the company's eleven brands.
Key holder program designed to develop leadership potential for promotion.
Performance-based career advancement.
Educational reimbursement program.
Medical insurance choices, including telemedicine and HSA/FSA options.
Traditional and Roth 401(k) retirement plans with a company match.
Company-sponsored life and AD&D insurance.
Voluntary benefits options including dental, vision, short- and long-term disability, supplemental life and AD&D, accident, critical illness, hospital indemnity, identity theft protection, legal services, and pet insurance.
Employee Assistance Program with access to mental health resources and life coaching for employees and family members.
Discount Marketplace access to nationwide and local retailer discounts.
Paid time off, starting at 12 days in the first year.