Assistant Store Manager

O'Reilly Auto Parts•Helena, MT

About The Position

The Assistant Store Manager supports the Store Manager with sales, customer service, store appearance, and store operations. This role manages the store when the Store Manager is absent or working an opposing shift and leads team members in serving retail and professional customers. Bilingual candidates are encouraged to apply, with Spanish highly desired.

Requirements

Sales Specialist Training, Assistant Manager Certification, and RSS Certification are required.
Fluency in multiple languages is desired; Spanish is highly desired.

Nice To Haves

Certified Parts Professional Certification.
ASE Certification.
Fluency in multiple languages, especially Spanish.

Responsibilities

Lead store team members in providing excellent customer service to retail and professional customers.
Supervise customer service on the retail showroom, including team members’ execution of customer service programs.
Work with the Store Manager to ensure the retail sales counter is adequately staffed, especially during peak business hours.
Assist the Store Manager with setting team member goals, giving feedback, coaching and mentoring, and ensuring training remains current.
Assist with recruiting by scheduling and participating in interviews, evaluating candidates, and collaborating with management on candidate selection.
Ensure the telephone is answered according to company policy.
Ensure buy online/ship to store orders, hub and store-to-store transfers, and DC add orders are processed promptly; contact customers when shipments arrive as needed.
Use the electronic outside purchase order ledger to ensure special orders and outside purchases are handled efficiently and according to procedure.
Ensure customer returns and exchanges are handled efficiently and courteously, refunds are issued accurately using the correct payment methods, and returned merchandise is processed or staged correctly.
Ensure all merchandise, including core charges and warranties, is invoiced before leaving the store.
Communicate Zipline messages and delegate and complete Image Maker and merchandising tasks as assigned.
Ensure team members follow company policies, including posted schedules, management approval of schedule changes or deviations, and accurate clocking in and out.
Perform store opening and closing duties, including day-end procedures; verify and secure money and deposits; prepare bank deposits as needed; ensure security lights are on; lock doors and secure the building; arm or disarm security alarms; and check, secure, and lock delivery vehicles in a designated secure area.
Assist the Store Manager in maintaining the store building, parking lot, exterior signage and lighting, computer hardware, in-store service and test equipment, and delivery vehicles.
Perform other duties as assigned.