Assistant Store Manager

Community Choice Financial Family of Brands•Joplin, MO

7d•Onsite

About The Position

The Assistant Store Manager supports customers with financial needs while gaining hands-on experience operating a store. The role develops leadership skills through account management, customer outreach, and risk management, and contributes to store performance, customer relationships, compliance, and team development. The position is full-time, requires at least 40 hours per week and regular in-person attendance, including weekends. The job is based at the Joplin, Missouri store.

Requirements

High school diploma or equivalent.
At least one year of experience in customer service, sales, or retail.
At least three months of supervisory, key-holder, or relevant leadership experience.
Excellent verbal and written communication skills.
Proficiency with phones, point-of-sale systems, Microsoft Office, and other computer systems.
At least 18 years of age (19 in Alabama).
Valid driver's license, auto insurance, and a personal vehicle available for use throughout the workday; mileage is compensated.
Successful completion of a background check, conducted and considered in accordance with applicable law.
Ability to meet physical demands that frequently include remaining stationary, including standing for up to 90% of the time; moving and transporting up to 25 pounds; moving inside and outside the store; and operating mechanical controls such as a keyboard.
Ability to maintain a full-time schedule of at least 40 hours per week, with regular in-person attendance, including weekends.

Nice To Haves

Management experience in retail, convenience store, grocery, finance, service, or a related industry.
Experience with check cashing, document verification, or money order processing.
Bilingual English/Spanish skills; may be required at certain locations.

Responsibilities

Offer financial services that meet customers’ needs.
Assess transaction risk and evaluate and accurately process loan and pawn applications, check-cashing transactions, and ancillary products.
Complete daily call campaigns to market services, build business, and strengthen customer relationships, brand recognition, and loyalty.
Oversee account management and recovery processes, including collection calls, while providing customer service and working to prevent losses and charge-offs.
Maintain accurate and complete customer information in the point-of-sale system.
Support, coach, and develop Customer Service Representatives when applicable, ensuring adherence to quality standards and safety procedures.
Perform off-site duties when applicable, including vehicle appraisals, store errands, and external marketing.
Work toward company performance standards through business-to-business partnerships, referrals, and participation in or hosting of in-store and community events.
Maintain store security protocols and perform opening and closing procedures, including management of the vault and cash drawer.
Help ensure compliance with company policies and procedures and local, state, and federal laws and regulations.
Help conduct store audits, create reports, and compile financial data to support compliance.
Monitor and maintain the appearance and cleanliness of the store inside and out, address basic facility needs, and schedule maintenance services.
Work efficiently in a fast-paced, changing environment, handling multiple tasks while meeting individual and team performance standards.
Perform additional tasks as directed by leadership.

Benefits

Paid on-the-job training and a comprehensive new-hire program.
Access to a learning management system with e-learning modules for professional and personal development.
Cross-brand training that can open opportunities across the company's brands.
Key-holder program intended to build leadership skills and support promotion.
Performance-based career advancement.
Educational reimbursement program.
Medical insurance options, including telemedicine and HSA/FSA options.
Traditional and Roth 401(k) retirement plans with a company match.
Company-sponsored life and AD&D insurance.
Voluntary benefits, including dental, vision, short- and long-term disability, supplemental life and AD&D, accident, critical illness, hospital indemnity, identity theft protection, legal services, and pet insurance.
Employee Assistance Program with free mental health resources and life coaching for employees and family members.
Discount Marketplace offering discounts from nationwide and local retailers.
Paid time off that starts at 12 days in the first year and grows over time.