Assistant Store Manager
About The Position
The Assistant Store Manager manages the overall daily operations of a Food City store location, including achievement of budgeted sales, gross profit, and net profit goals while keeping controllable costs at expected levels. The role leads, supervises, and develops store personnel and supports a friendly, customer-service-oriented environment that is properly staffed and trained. It also maintains product quality and freshness, well-stocked departments, and store cleanliness; drives sales through merchandising and promotions; and serves as a leader for the store and a good neighbor to its community. The Assistant Store Manager ensures company policies and procedures are followed to protect associates, customers, and the company. This position oversees staffing, training, customer service, safety and security, loss prevention, fund handling, labor and regulatory compliance, department operations, inventory, pricing, reporting, and issue resolution. It requires on-site attendance during scheduled shifts and flexibility to work nights, weekends, and holidays.
Requirements
- Associate degree or equivalent work experience.
- Three years of experience in retail operations.
- Ability to resolve differences diplomatically.
- Knowledge of various training methods.
- Ability to understand and follow verbal and written instructions and perform routine, repetitive tasks.
- Ability to interact daily with individuals at various levels.
- Flexibility to work nights, weekends, and holidays.
- Excellent problem-solving skills.
- Ability to lead by example to provide Food City customers with a strong shopping experience.
- Knowledge of Food City policies and procedures.
- Expertise in the job duties associates must perform in each area of responsibility.
- Ability to attend on-site work during scheduled shifts and comply with company time and attendance policies.
Responsibilities
- Provide exceptional customer service by maintaining a strong management team, quality associates, and adequate scheduled coverage.
- Understand and promote company benefits, including ESOP, 401(k), and insurance.
- Oversee hiring and termination of associates to maintain appropriate store staffing.
- Ensure required department and computer-based training is completed to support associate retention and quality.
- Ensure company policies and procedures for sound business and department practices are followed.
- Oversee safety and security measures, including theft and robbery prevention.
- Interact professionally with management, associates, supervisors, and customers.
- Enforce fund-handling procedures, including bank and safe deposits and transport of gas-and-go funds.
- Conduct monthly store key accountability checks.
- Monitor and oversee compliance with local, state, federal, and company labor guidelines, including those applying to associates under age 18.
- Oversee compliance with policies for the sale of alcohol and tobacco products.
- Check, complete, and send department and management reports, documents, and paperwork to appropriate people through written, verbal, or email communication.
- Conduct weekly and/or monthly meetings with department heads and associates, including Feelings meetings and Exceptional Service meetings.
- Complete and verify store and department projections for accuracy and timeliness.
- Use time management and prioritization to accomplish work through the management team and associates.
- Maintain adequate inventory levels to minimize out-of-stocks while limiting days of supply on hand.
- Oversee and monitor retail pricing for accuracy and compliance with guidelines.
- Monitor competitor prices on critical items such as fuel, milk, and soft drinks.
- Listen to and resolve complaints or issues raised by supervisors, associates, management, or customers.
- Enforce local and state health department rules and practices, federal OSHA guidelines, and company HACCP policy.
- Maintain required government documents and postings to ensure compliance.
- Follow loss-prevention policies, including CCTV observations, security logs, and shoplifting procedures.
- Protect company and personnel information in accordance with confidentiality policy.
- Enforce policy regarding refrigeration alarms.
- Perform other duties as required.
Benefits
- 401(k) with company match
- Employee Stock Ownership Plan
- Weekly paychecks with direct deposit
- Company-paid life and disability insurance
- Medical plan with wellness benefits
- Dental plan
- Paid holidays
- Paid vacations
- Associate offers
- Flexible schedules
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
Associate degree
