Assistant Store Manager

Carter's • Pigeon Forge, TN

2d

About The Position

The Assistant Store Manager is a customer-facing leader who helps create a welcoming, inclusive environment for growing families and store employees. The role supports customers through important family milestones by introducing them to baby essentials and other children’s apparel and products, while educating customers and team members about product styles, features, and benefits.

The Assistant Store Manager works with the Store Manager to lead store operations and develop the store team. This includes delivering customer service, supporting workforce management, monitoring business results and key performance indicators, coordinating merchandising and promotional execution, and maintaining operational controls to reduce loss. The schedule may include days, nights, weekends, and holidays, with at least two closing shifts per week.

Requirements

• At least 1 year of retail or related management experience.
• High school diploma or GED.
• Positive, solutions-oriented mindset.
• Effective, professional verbal and written communication skills.
• Demonstrated leadership, supervisory, and customer engagement skills.
• Proficient computer and technology skills, including Outlook, Excel, and web navigation.
• Ability to lift 40 pounds as needed and frequently bend, stoop, reach, push, and pull.
• Ability to stand or walk for extended periods and climb up and down a ladder.
• Availability that may include days, nights, weekends, and holidays as scheduled, with a minimum of two closing shifts per week.

Responsibilities

• Execute workforce management to ensure a genuine customer focus on the sales floor.
• Welcome customers and assist them with product styles, features, and benefits.
• Foster a positive, safe, and inclusive environment for employees and customers.
• Model service standards and the omnichannel experience, and coach others to succeed.
• Analyze business performance and take action to improve results by communicating and driving key performance indicators with the team.
• Build customer loyalty through company-sponsored programs, including credit programs.
• Assist the Store Manager with recruiting, hiring, training, and developing the store team.
• Recognize exceptional performance and redirect employees when needed.
• Plan, track, analyze, and report task completion and financial results using company tools.
• Partner with the Store Manager to plan and execute merchandising standards, promotions, markdowns, and product placement.
• Help reduce loss through customer service, education, and operational controls.

Benefits

• Health benefits and mental health benefits.
• 30% discount on company brands.
• Referral bonuses.
• Tuition-free opportunity to earn a GED or bachelor’s degree through the Advance You program, or learn English as a second language.
• Paid time off and holidays.
• Parental leave and adoption assistance.
• Charitable matching gifts.
• Training, professional development, and personal development opportunities.
• Schedules designed to support work-life balance.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED