Assistant Store Manager
About The Position
The Assistant Store Manager supports daily automotive store operations and customer service in partnership with the Store Manager. The role serves as manager on duty, helps lead the customer experience, coaches teammates, and supports safe, consistent, and profitable store performance. Paid training and development prepare the Assistant Store Manager to progress toward Store Manager and potentially multi-unit or field leadership roles. The position is based in an automotive shop environment with exposure to moderate or loud noise, dust, exhaust fumes, lubricants, petroleum products, vapors, caustic materials, and temperature extremes. The employee must be able to stand for up to eight hours per day, walk throughout the building, regularly bend, stoop, kneel, and crouch, and lift or move up to 10 pounds regularly and up to 70 pounds frequently. Vision sufficient to detect color and depth and refocus is required; safety goggles or other PPE are used as required. Reasonable accommodations may be made for individuals with disabilities.
Requirements
- High school diploma or equivalent.
- Valid driver’s license and successful completion of a Motor Vehicle Records check.
- Strong communication skills and a professional, customer-first approach.
- Comfort using POS systems, basic computer tools, and basic math for estimates, invoices, and transactions.
- Ability to lead by example and work a schedule that meets business needs, including opening and closing shifts, weekends, and occasional holidays.
- Must be 18 years of age or older.
- Ability to stand up to eight hours per day and walk to access various areas of the building.
- Ability to bend, stoop, kneel, and crouch regularly, with full range of motion in arms and hands.
- Ability to lift and/or move up to 10 pounds regularly and up to 70 pounds frequently.
- Vision sufficient to detect color, depth, and refocus; use safety goggles or other PPE as required.
- Ability to communicate with customers, service advisors, managers, and shop teammates.
Nice To Haves
- Previous Service Advisor, Assistant Manager, retail automotive sales, or store operations experience.
- State Inspector License or ability to obtain within 30 days of hire, if required by location.
- ASE Certified Service Consultant certification or ability to obtain within 90 days of hire, if required or available.
Responsibilities
- Support daily store operations as manager on duty, including opening and closing, cash handling, facility checks, and end-of-day documentation.
- Partner with the Store Manager on scheduling, teammate assignments, shop workflow, KPI execution, and coaching to store standards.
- Lead a positive customer experience by greeting customers, documenting concerns, reviewing service history, and keeping customers updated throughout their visit.
- Present auto repair, tire, and maintenance recommendations clearly and transparently based on inspections, customer needs, and manufacturer guidelines.
- Help manage parts and tire inventory, including receiving, invoicing, returns, warranty tracking, and POS accuracy.
- Follow safety procedures, escalation practices, documentation standards, and company policies while helping the team deliver high-quality work.
Benefits
- Competitive pay, including bonus or commission opportunities
- Paid training and hands-on development
- Medical, dental, and vision benefits
- Paid time off
- Employee discounts
- Career advancement opportunities, including growth toward Store Manager roles
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
