Assistant Store Manager

Food City (K-VA-T Food Stores Inc)•Loudon, NH

24d•Onsite

About The Position

The Assistant Store Manager manages the overall daily operations of a Food City store location and is responsible for achieving budgeted sales, gross profit, and net profit goals while keeping controllable costs at expected levels. The role supervises, leads, and develops store personnel and helps maintain a friendly, customer-service-oriented environment that is adequately staffed and well trained. It also oversees product quality and freshness, department stock levels, store cleanliness, merchandising, promotions, and compliance with company policies and procedures. The Assistant Store Manager serves as a store leader and community representative and helps ensure the safety and security of associates, customers, and the company. Food City describes itself as a privately held, family-owned company focused on running the best store in town and contributing to the communities it serves. The company encourages associate participation in local civic organizations and offers flexible schedules.

Requirements

Associate degree or equivalent work experience.
Three years of experience in retail operations.
Ability to resolve differences diplomatically.
Knowledge of various training methods.
Ability to understand and follow verbal and written instructions and perform routine, repetitive tasks.
Ability to interact daily with individuals at various levels.
Flexibility to work nights, weekends, and holidays.
Excellent problem-solving skills.
Ability to lead by example to provide Food City customers with a strong shopping experience.
Knowledge of Food City policies and procedures.
Expertise in the job duties associates perform in each area of responsibility.
Ability to attend onsite work during scheduled shifts and comply with company time and attendance policies.

Responsibilities

Provide exceptional customer service by maintaining a strong management team, quality associates, and adequate schedule coverage.
Promote company benefits, including ESOP, 401(k), and insurance.
Oversee associate hiring and termination to maintain appropriate staffing.
Ensure associates complete required department and computer-based training.
Ensure compliance with company policies and procedures and sound business and department practices.
Oversee safety and security measures, including theft and robbery prevention.
Interact professionally with management, associates, supervisors, and customers.
Enforce fund-handling procedures, including bank and safe deposits and transport of gas-and-go funds.
Conduct monthly store key-accountability checks.
Monitor and enforce local, state, federal, and company labor guidelines, including requirements for associates under age 18.
Oversee compliance with policies for the sale of alcohol and tobacco products.
Prepare, verify, and send department and management reports, documents, and other paperwork to the appropriate people.
Conduct weekly and/or monthly meetings with department heads and associates, including Feelings and Exceptional Service meetings.
Complete and verify store and department projections for accuracy and timeliness.
Use time management and prioritization to accomplish tasks through the management team and associates.
Maintain adequate inventory across departments while minimizing out-of-stocks and limiting days of supply on hand.
Oversee accurate retail pricing within established guidelines.
Monitor competitor prices on critical items such as fuel, milk, and soft drinks.
Listen to and resolve complaints or issues raised by supervisors, associates, managers, and customers.
Enforce local and state health department rules, federal OSHA guidelines, and company HACCP policy.
Maintain required government documents and postings for compliance.
Follow loss-prevention policy, including CCTV observations, security logs, and shoplifting procedures.
Protect company and personnel information in accordance with confidentiality policy.
Enforce policies relating to refrigeration alarms.
Perform other duties as required.