Assistant Store Manager

Ross Dress For Less•Brick Township, NJ

About The Position

The Assistant Store Manager is responsible for managing and supervising areas assigned by the Store Manager and following company policies related to customers, associates, and merchandising. The role learns all phases of store operations and, when the Store Manager is absent, leads the entire store operation to ensure company standards and best practices are consistently met. The position supports store performance through operational oversight, associate scheduling and development, payroll administration, expense control, customer service, merchandising, safety, and loss prevention. It directly supervises all non-exempt associates and helps maintain a clean, safe, well-organized store environment.

Requirements

Two or more years of Store Manager or Assistant Store Manager experience in a retail environment.
Ability to supervise, motivate, and communicate positively with store associates at all levels.
Ability to handle multiple tasks, prioritize, give direction, and follow through to completion.
Ability to set priorities and exercise independent judgment.
Ability to maintain a high quality of customer service.
Fluency in English.
Ability to work evenings and weekends.
Ability to perform basic mathematical calculations commonly used in retail environments.
Ability to use store equipment, including PDTs, registers, and PCs, as required.
Ability to spend up to 100% of working time standing, walking, and moving around the store.
Ability to regularly bend at the waist, squat, kneel, climb, carry, reach, and stoop.
Ability to occasionally push, pull, and lift more than 25 lbs.
Ability to use janitorial equipment, rolling racks, ladders, and other assigned supplies.

Responsibilities

Lead company best practices and maximize productivity by minimizing steps and touches while working.
Assist in analyzing store reports, evaluate controllable expenses and overall store performance, and communicate variances to the Store Manager.
Ensure associates are scheduled to meet business objectives and that scheduling and completion of store cleaning tasks, including restrooms, are completed.
Ensure compliance with state, local, and federal regulations; accept special assignments from leadership.
Administer payroll tasks, including daily punch edits, associate scheduling compliance, Sunday payroll transmission, and payroll reporting as needed.
Assist with recruiting, hiring, training, and developing non-exempt associates; ensure compliance with Ross personnel policies and procedures.
Communicate associate relations incidents to the Store Manager or District Manager as needed.
Monitor expenditures against budget and control payroll hours to plan, adjusting to current business trends.
Promote safe work practices, ensure associates understand emergency operating procedures, uphold company safety policies, and assist with monthly safety meetings.
Treat customers, associates, and leaders with respect and professionalism; recognize associates through company programs.
Execute customer service and merchandise presentation programs through associate training and supervision; coach retail associates to provide efficient, friendly service across store areas.
Represent and support the company brand, model and reinforce the dress code, and maintain a clean, neat, easy-to-shop store.
Maintain housekeeping standards with contracted maintenance personnel and associates; ensure assigned cleaning tasks are completed.
Ensure recovery, sizing, markdowns, and merchandise presentation meet company standards and guidelines; teach, assign, and follow up on tasks.
Manage merchandise processing to the sales floor within expected company timeframes.
Train associates on loss prevention awareness and store shortage goals; demonstrate integrity and honesty and safeguard confidential information, cash, credit card information, and merchandise.
Comply with the Loss Prevention Awareness Program and maintain loss prevention through customer service presence, customer and associate engagement, and heightened awareness.
Assist in leading annual inventory preparation and execution, monitor mark-out-of-stock policy administration, and ensure the Public View Monitor system is maintained.
Directly supervise all non-exempt associates.
In the Store Manager's absence, lead the entire store operation.