About The Position

The Assistant Store Manager assists the Store Manager with daily retail store operations and helps ensure maximum sales and profitability through merchandising execution, expense and inventory management, team training and development, human resources management, and outstanding customer service. The position is responsible for supporting store staff performance, operational compliance, and execution of company policies and standards. The standard work week does not exceed 40 hours. A flexible schedule is required, including days, nights, weekends, and holidays. The employee must be willing to work in multiple stores in the assigned district and travel by car, plane, or train.

Requirements

  • At least one year of retail management experience.
  • Solid knowledge of business and excellent English-language communication skills for communicating with management, associates, and customers.
  • Strong interpersonal skills and the ability to handle sensitive and confidential situations with poise, tact, and diplomacy.
  • Ability to think strategically and plan and organize effectively.
  • Professionalism in all situations.
  • Analytical ability to gather and summarize data for reports, solve administrative problems, and prioritize work.
  • Results-driven approach, critical and creative thinking, project management, time management, analytical ability, and strong organizational skills.
  • Ability to exercise discretion, maintain confidentiality, and use independent judgment, compassion, and diplomacy.
  • Ability to plan, organize, multitask, set priorities, and respond proactively to changing demands from multiple sources.
  • Ability to execute directives with precision and consistency.
  • Working knowledge of Microsoft Office products.
  • Willingness to work in multiple stores in the assigned district.
  • Ability to stand for extended periods and lift, carry, push, or pull up to 50 pounds.
  • Ability to work extended hours during critical project phases and in a fast-paced, dynamic environment with flexibility.
  • Reliable transportation.
  • Willingness to travel by car, plane, or train.

Responsibilities

  • Support the overall quality and performance of retail store staff.
  • Ensure compliance with company policies and procedures.
  • Model effective leadership to build commitment to store goals and training standards.
  • Assist with recruiting, selecting, training, and developing store personnel.
  • Assist the Store Manager with annual performance evaluations and provide feedback.
  • Assist with expense management and develop strategies to help stores meet budget expectations.
  • Help monitor and identify issues related to store loss or inventory inconsistencies, supporting shrink goals at or below company plan.
  • Monitor and control operational compliance, safety, and business standards.
  • Support employee training in suggested selling and merchandising techniques.
  • Uphold customer service standards and provide a friendly environment in which customers receive outstanding service.
  • Assist with accurate and regular merchandise inventory counts.
  • Perform other duties as assigned.
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